I'm running CUCM 11.0 with 4 subscribers and I'm trying to test a custom music on hold .wav file on my desk phone. I've loaded it on the publisher and all subscribers via CUCM-->Media Resources-->MOH Audio File Management. I then created a new MOH server audio source, that references the new source file. Lastly, i selected the new audio source in the phone's configuration page, in both the User and Network Hold MOH Audio Source fields. I then save and apply the config, then restart the phone. I place a test call to the phone, pick it up and put the call on hold. . . silent. No music.
I'm using Audacity software for recording and editing. It's a about a 2 minute long .wav file with the following attributes:
Stereo
32-bit float sample format
44100Hz rate
Anyone know what might be preventing this from playing? Does it need to be formatted in specific way in order to playback?
