We are running Cisco Emergency Responder version 11.5.4.50000-6 and trying to discover phones connected to a Catalyst 9300 stack (C9300-48P) on version 16.08.01a.  There are three member switches connected via StackWise and the stack is fully operational.   CER detects the switchports and phones connected to the switch 1 and 2, but it doesn't even detect the ports of switch 3.  I re-ran "Locate switch-port", but no success.  It's as if this stack only had two members.  I check the logs on CER and there's no indication of discovery errors.  Running CDP command on switch shows ports and phones of all members of the stack.   I should mention that switch 3 was added later to the stack, after switches 1 and 2 were stacked and fully operational for a while beforehand.   What could be causing CER to miss switch 3 of this stack?  Is there a potential compatibility issue?  Or, do one or more CER services need to be restarted? ... View more

I have an timeshare office where multiple tenants are sharing the same space and desk phones.  Only a single tenant occupies that space on any given day.  For example, Tenant A occupies the office on Mondays and Wednesdays, while Tenant B occupies it on Tuesdays and Thursdays.  Currently, we're using Extension Mobility and Device Profiles and requiring each tenant to manually log in and out of phone profiles at the beginning and end of each day.   Is there a way to automate loading each tenant's customized phone profiles, based on their predetermined schedule?  We are running CUCM 11.0.1.22900-14 and the phones models are a mix of 7965 and 7945.   Thank you, Iyad Musleh ... View more