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I'm running CUCM and CUC 11.5.1. I want to create an auto attendant that prompts user to "enter the extension of the person they're trying to reach" and then transfers that call to the CUCM DN/Phone. Problem I'm running into is, when the entered ex...
I have CUCM 11.5.1 setup to prepend 91 on all inbound PSTN calls to facilitate seamless callbacks. I have a 3rd party contact center application connected to CUCM via SIP trunk. When contact center agents receive a call and subsequently transfer th...
We have a problem where the leading 9 access code is not being discarded when using Call Forward All to external numbers (i.e. cell phone). Because of this, the cell phone user sees the incoming caller ID beginning with 9 followed by the 10-digit a...
We have two voicemail users accounts (UserA and UserB), where the messages are managed by the same employee. Problem is, during message playback, the set of options are different between the two accounts. So if the employee is listing to messages i...
We are running CUCM 11.5.1 SU6 and CER 11.5.4. We connect emergency calls to PSTN via AT&T SIP trunks (IP Flex). I received an email notification from our Emergency Responder the other day with the subject "Emergency call could not be routed using ...
I think i've caught up to all the input. To clarify, the end result I'm looking for is to send whatever extension the caller inputs to ring CUCM first, regardless of its existence within Unity. To accomplish this, it looks like I need to do the foll...
I gave this a try, but it doesn't make it work. I created a new Search Space, without including the default partition that all the users are part of, and assigned the Auto-Attendant Call Handler to it. When I call the handler and entered any extensio...
Unfortunately, selecting this option requires that an extension or URI be hard-coded into the field (attached pic). Is there a way around this requirement? I need the user's input to be used instead.
So first, I create a Calling Party Transformation Pattern where the pattern definition is \91.! and the Discard Digits field has PreDot. (I assume this would match any calling number that starts with 91 and removes it, allowing the remaining 10 digit...
