We have a  problem where the leading 9 access code is not being discarded when using Call Forward All to external numbers (i.e. cell phone).  Because of this, the cell phone user sees the incoming caller ID beginning with 9 followed by the 10-digit ani. Since our country code is 1, all forwarded calls look like they're coming from India, since 91 is India's country code. I ran a debug at the SIP router and found that we are indeed sending the callerID with the leading 9 still attached.   I've read a few discussions on this general topic, but none seem to have applicable solutions. The closest I've gotten is in Route Pattern Configuration page --> Calling Party Transformations section, the Use Calling Party's External Phone Number Mask is checked. However, Calling Party Transform Mask and Prefix Digits (Outgoing Calls) fields are blank.  Attached is a screen grab of the settings.  Running on CUCM 11.5.1.  Is there something missing here?  Any suggestions on where else to look? ... View more

We are running Cisco Emergency Responder version 11.5.4.50000-6 and trying to discover phones connected to a Catalyst 9300 stack (C9300-48P) on version 16.08.01a.  There are three member switches connected via StackWise and the stack is fully operational.   CER detects the switchports and phones connected to the switch 1 and 2, but it doesn't even detect the ports of switch 3.  I re-ran "Locate switch-port", but no success.  It's as if this stack only had two members.  I check the logs on CER and there's no indication of discovery errors.  Running CDP command on switch shows ports and phones of all members of the stack.   I should mention that switch 3 was added later to the stack, after switches 1 and 2 were stacked and fully operational for a while beforehand.   What could be causing CER to miss switch 3 of this stack?  Is there a potential compatibility issue?  Or, do one or more CER services need to be restarted? ... View more

I'm running CUCM 11.0 with 4 subscribers and I'm trying to test a custom music on hold .wav file on my desk phone.  I've loaded it on the publisher and all subscribers via CUCM-->Media Resources-->MOH Audio File Management.  I then created a new MOH server audio source, that references the new source file.  Lastly, i selected the new audio source in the phone's configuration page, in both the User and Network Hold MOH Audio Source fields.  I then save and apply the config, then restart the phone.  I place a test call to the phone, pick it up and put the call on hold. . . silent.  No music.  I'm using Audacity software for recording and editing. It's a about a 2 minute long .wav file with the following attributes: Stereo 32-bit float sample format 44100Hz rate Anyone know what might be preventing this from playing? Does it need to be formatted in specific way in order to playback? ... View more

I support about 700 heavily used Cisco 7925G wireless phones in our environment. Now that Cisco is suddenly phasing them out, with end of sale in October, in favor of the 8821 we're left with a few dilemmas that can potentially be very costly.  I haven't been able to find much documentation either.  First, are the 7925 desktop and multi-phone charging stations compatible with the 8821 phones?  Second, are the 7925 and 8821 batteries interchangable?  Third, the 8821 datasheet states its compatible with CUCM 9.1 (2) and later.  Does that mean they will not work in my 8.5.1 environment?  Lastly, the datasheet states the access point support minimum version of 7.0.250. What are the implications if I have access points with lesser versions, like 7.0.235.3 or 7.0.240.0? Anyone have any input or advise? It'll be greatly appreciated.  Thank you. ... View more