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CWMS Admin Login issue

sameermunj
Beginner
Beginner

We are running CWMS VErsion 2.0.1.2.B-AE

Some how we are not able to Admin Page with the right Credential ....

For that w are planning "reboot the server to access it using single user mode so we can create remote support account and then access the server through CLI " with the help of TAC...

AS we are not able to login to the Admin PAge ..we are not able to take the Application backup....

Some one suggested us to take a a VMWare snapshot..

Dows VMware snapshot is the useful in case ...we reboot the CWMS VM & it not come UP

is the VMWare snapshot is similar like Application backup

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