CXN 8.5SU1 Remote Port Status Monitor in whitelist not connecting

[Jason Aarons]

CX 8.5(1)SU1

RPSM -

Connection Refused by Remote Server...

However my IP is in the whitelist, last version from Cisco Unity Tools.

I've been using the Remote Port Status Monitor for several days, however now myself and 2 other users are getting Connection Refused by Remote Server, is there a Connection Service I can restart to fix the Remote Port Status Montior?

[Rob Huffman]

Hi Jason,

It's probably the database proxy service

The path is as follows;

Unity Connection Serviceability > Tools > Service Management > Select Server > Optional Services >Connection Database Proxy > Activate/Start

You also need to set the Database Proxy: Service Shutdown Timer (in Days)

The path is as follows;

Unity Connection Administration > Advanced > Connection Administration > Database Proxy: Service Shutdown Timer (in Days)

Cheers!

Rob

[Jason Aarons]

Everything was setup properly, Database Proxy Service showed started.  I restarted the Database Proxy Service and was able to re-connect.

[hauchinango]

Thanks Rob, oldie but goodie...worked