Daily CAR Reports about particular extensions - CCM 11.0

[HoFranki123]

Want to create daily reports about some phone devices

First:

Did this as follows:

Cisco Unified Serviceability

Tools / CDR Analysis and Reporting

User Reports / Top N / By Number of Calls

- Report Type 'By extensions'

- No of Records 5000

- Report Format CSV

CSV is imported in Excel and the concerned extensions are extracted. So I get Duration, Calls Made and Calls Received from these extensions. Thats ok.

First question:

Are there better ways to do this in Cisco Call Manager or should we use a 3rd Party program?

Second:

Want to do automatic report creation every day. So I did the following in CDR Analysis and Reporting:

- Report Config

- Automatic Generation Alert

- Select 'Top N Calls [Daily]'

- Status 'Enabled'

- Parameters set to CSV and Mailing Option activated

Second question:

Can't set the number of extensions. How many extensions are used and how to set the count?

Third:

The Mail Parameters in System/System Parameters are set:

Mail ID: name from my E-Mail adress

Password: *****

Confirm Password: *****

Mail Domain: abc.com

Mail Server Name: IP of mail server

Third question:

Don't receive an E-Mail. What could be wrong?

Thanks for answer,

Frank

[Jaime Valencia]

CAR is a basic reporting program that provides very little customization, most of them are canned reports that you cannot modify, if the current reports you're getting from CAR don't meet your needs, then you want to look into a 3rd party billing server.

[HoFranki123]

Thanks. Do you also have an answer to second and third question?