Deactivate call barring issue

[isaaco001]

Dear community,

I have a cme setup, for a long time i have been making international calls without an issue to all destinations. Recently, when making calls to a one particular country i get an error saying "deactivate call barring on your handset".

I have corlist setup for call restrictions, i removed this from the dial-peer and handset,i restarted the pbx,still am getting the same error to this one particular country. where could be problem be?

Thanks,

Isaac.

[Ratheesh Kumar]

Hi there

Could you share the debugs during the call ? Hope you have did a "create cnf" right after the config change. Then do a reload of CME

Hope this helps!

Cheers
Rath!

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[isaaco001]

hi Ratheesh,

Thanks for the reply. Please find debug attached.

dial-peer in use

dial-peer voice 13 pots
corlist outgoing international
destination-pattern 9.T
port 0/1/1:15

[R0g22]

You have a PRI. Add "debug isdn q931" to those debugs and take another set please. The call is being disconnected on the PRI leg (ID = 52021)-

003048: *Jun 23 09:27:02.012: //52021/381F7945B142/CCAPI/cc_api_call_disconnected:
Cause Value=31, Interface=0x1D42DEC, Call Id=52021
003049: *Jun 23 09:27:02.012: //52021/381F7945B142/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=31, Retry Count=0)

Does not look to be a router issue unless we are sending something bad in the ISDN SETUP. Also, this should not be related to COR. With COR, the call would be rejected and user would get a reorder tone.

[isaaco001]

Hi Nipun,

Thanks for the reply.Please find isdn debug attached, in this capture 106 is trying to call 000256xxxxx.

Is the call making it out of pbx? Same dial-peer in use.

Regards,

Isaac.

[R0g22 · Accepted solution]

Yes, the call does make out.

004677: *Jun 25 10:39:09.932: ISDN Se0/1/1:15 Q931: TX -> SETUP pd = 8 callref = 0x07B3
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838F
Exclusive, Channel 15
Calling Party Number i = 0x1181, '412159106'
Plan:ISDN, Type:International
Called Party Number i = 0x81, '000256716672229'
Plan:ISDN, Type:Unknown

And it is disconnected by your Telco.

004806: *Jun 25 10:39:17.480: ISDN Se0/1/1:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x87B3
Cause i = 0x809F00000000 - Normal, unspecified

The TON IE is what should be the issue -

Calling Party Number i = 0x1181, '412159106'
Plan:ISDN, Type:International
Called Party Number i = 0x81, '000256716672229'
Plan:ISDN, Type:Unknown

ANI has a type of International. DNIS has a type of Unknown. Talk to your Telco. It will be easier to apply the changes once they tell you what rather than a hit 'n trial.

[isaaco001]

Noted, I will talk to telco,the thing is,this has been working for 2yrs now with no issue,until recently.
Thanks, I will get back to you.

[isaaco001]

Hi Nipun,
The solution was to change ani type to national as you suggested. I talked to telco and we worked together to sort it. Thanks for your support.
Regards,
Isaac.

[isaaco001]

Ratheesh,

in the error 101 is calling 9000256xxxxxxx

Thanks.

[Ratheesh Kumar]

Can you make sure the below if thats right

CME 192.168.33.22 

192.168.33.248 (7821-Phone)

The call is getting disconnected with CSeq: 102 BYECSeq: 102 BYEReason: Q.850;cause=31

Can you share your config ?

Can you also try upgrading the firmware of the phone as I can see the version is 10.3.1

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***

[isaaco001]

Hi,

Thanks again for support,please find the show run file attached. I am a bit skeptical about updating firmware though i will try it. when i was deploying i did update the firmware.

Thanks,

Isaac.