ā03-30-2023 03:36 PM
Hi,
We have Jabber 14.x installed on Windows 10. The cameras in use are Cisco Desk Cameras.
The bug is replicated as follows:
1. Have camera shutter closed before call
2. Place a call via Jabber to another user
3. After the call is up, open the shutter after a few seconds
4. The video for the camera doesn't start even if you wait for a minute.
On the other hand, if I start a call when the shutter is open then I can close it during the call and reopen it without issue.
Anyone else seen this? Any idea how to resolve it?
Thanks!
ā03-31-2023 02:17 AM
Have you installed the latest camera firmware from the companion app or https://upgrade.cisco.com/accessories? If yes then Iād open a TAC case; this seems like a clear cut firmware defect.
ā04-04-2023 07:50 AM
I'll give it a shot.
Is the cisco driver the only relevant driver? Any need to update Microsoft drivers?
ā05-15-2023 02:18 AM
The version in both Jabber and Camera are up-to-date.
Is there anything else to check or TAC might be the only answer?
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