Device lic file update issuse

[BALAMURUGAN SINGARAM]

we have install new CUCM 7.1 server, and upload the new device lic file, even after uploading new device lic file, till it shows in demo lic mode, I have reboot the cucm server, but till it shows 50 unit demo lic mode.

Please some one light me even after updating the lic file why the CUCM should shows in Demo LIC mode.

[htluo]

Could you go to the CUCM publish comand line and get the screen output of the following command?

run sql select * from licenseinfo

Michael

http://htluo.blogspot.com

[BALAMURUGAN SINGARAM]

CLI output as follows:

admin:run sql select * from licenseinfo
pkid                                 fklicenseserver                      tklicensefeature licenseunits overdraftunits macaddress   version origmacid    licfileid         licfileversion isdemo licenselineid upgradefromwindows isvalid
==================================== ==================================== ================ ============ ============== ============ ======= ============ ================= ============== ====== ============= ================== =======
e2c9d8e7-6a36-4e4b-a925-6f9958a1bd42 52bcf016-d436-4d61-abb1-57902a1cb573 1                1            0              e41f13241830 7.0     e41f13241830 20100131211646504 1.0            f      1             f                  t
c9404849-9f07-40b6-9b38-d4ea88023adc 52bcf016-d436-4d61-abb1-57902a1cb573 2                50           0              XXXX         7.0     YYYY         12345             1.0            t      1             f                  t
47c1f724-d480-44d7-8a70-f2219b893c8b 52bcf016-d436-4d61-abb1-57902a1cb573 3                1            0              e41f13241830 7.0     e41f13241830 20100131211646504 1.0            f      2             f                  t
admin:

[htluo]

I don't see the DLU license in database.  If you're pretty sure the file has been uploaded, do the following:

1) Use command "file delete license xxx.lic" to delete the file.  Where "xxx.lic" is the actual license file name.

2) Upload the license file again.

Michael

[BALAMURUGAN SINGARAM]

I have upload two files,  lic unit report file & lic file upload, we have install CUCM 7.1, in CUCM 7.0 I have never face any issuse in lic upload.

Alos I have delete the lic file upload again, even format the HDD and install the callmanagfer software again also, but still my device feature lic show it is in demo mode.

Please give me any suggestion to solve the issuse.

[htluo]

Would you mind share your license files?  From the database output, you don't have any formal DLU file uploaded.

The file CCM20100131211646504.lic you uploaded is just a node license.

Michael

[BALAMURUGAN SINGARAM]

I have upload both node lic and IP Phone device lic, but only the node lic is get updated, device lic file is not get updated, upload my device lic file...please double check and give your suggestion.

[htluo · Accepted solution]

File CCM20100201020059609.lic is NOT a DLU license.  For DLU license, it should say:

"INCREMENT PHONE_UNIT cisco 7.0 permanent uncounted"

Your file says:

"FEATURE CCM_NODE cisco 7.0 permanent uncounted"

Whoever gave you the license file gave you the wrong one.

Michael

http://htluo.blogspot.com

[Rob Huffman · Accepted solution]

Hey Michael,

Good job spotting the missing files here (+5 points for sure)

Bala....don't forget you really need 3 .lic file (either separately or all in one)

1. SW feature License (you're good here)

2. Node License (you're good here)

3. DLU/Phone Licenses (you're missing these)

Send an email to;

licensing@cisco.com

With this;

*Subject - DLU License File Required

Company Name

Company Address

Company Phone

Contact Name

PO# or order number

PAK info

MAC Address of Pub/First Node

We recently purchased DLU licenses numbering XXXXX

related to PO#yyyyyyy.

Can you please forward the license file as soon as possible to;

bala@missingfiles.com

Cheers!

Huff

[BALAMURUGAN SINGARAM]

Thanks a lot for your help, I got new lic file from Cisco.