08-01-2011 07:27 AM - edited 03-16-2019 06:14 AM
We're using 7975Gs on SIP firmware (8-4-1SR2S), and are having some issues with the softkey.xml setup.
In short, we need to remove the DND softkey all the softkeysets as we're finding users aren't noticing it's been pressed - so we've edited the softkey.xml file, which has done the job. Unfortunately there's a side effect:
On the stock keyset, There are 3 keys for the "Digits After First" state: <<, EndCall, Dial
When using the custom softkey.xml, there is not Dial button so the user has to wait for the dialplan timeout.
I've tried adding <softKey keyID="Dial" />, but of course that has no effect as there doesn't appear to be a softKeyDef for it.
Does anyone have any suggestions?
Solved! Go to Solution.
08-02-2011 05:19 AM
Right, the dial softkey must be in the phones firmware rather than a call/phone state softkey template.
08-01-2011 09:46 AM
What's type of phone server are you using that you're editing the softkey.xml file manually? I think the problem you're running into is that the config can't have a dial option as you found. Looking at call manager's options for digits after first, you cannot add a dial softkey to the softkey set.
08-02-2011 02:57 AM
Thanks for the reply, we're using Asterisk, hence the SIP & manual softkey editing. Strange that you can't add a Dial softkey for that keyset as the SIP firmware definitely provides it:
08-02-2011 05:19 AM
Right, the dial softkey must be in the phones firmware rather than a call/phone state softkey template.
08-02-2011 05:41 AM
Thanks for clarifying that. It's a real shame that it's in the firmware only.
10-10-2013 12:29 AM
Apologies beforehand for gravedigging, but did you ever find a workaround for this challenge? I'm having a 'me too' situation with 7941's and 7942's.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide