Differences : CUCM BE 6000 and CUCM BE 5000

[faizal_vi]

Hi,

Can any one pleaase provide me some information regarding the  CUCM BE 6000 and  CUCM BE 5000 . I would mainly require the differences between these 2 editions.

Faizal

[Rob Huffman · Accepted solution]

Hi Faizal,

The primary difference in these two products is the number of supported users And the fact

that the 6000 includes "Cisco Unified Contact Center Express, a critical component of the Cisco Unified Communications Manager Business Edition 6000 System, is a sophisticated customer-interaction-management solution for up to 100 agents.

Cisco Unified Communications Manager Business Edition 6000 is designed for organizations with up to 1000 employees.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html

Table 1. System Capacity

Attribute	Capacity
Maximum number of users	1000
Maximum number of mailboxes and voicemail ports	1000 mailboxes and 24 voicemail ports
Number of contact center agents	100
Number of presence users	1000

Cisco Unified Communications Manager Business Edition 5000 is designed for medium-sized organizations with smaller IT staffs, the solution provides investment protection with the capacity to grow to up to 500 employees and 20 total sites (19 remote sites).

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7273/data_sheet_c78-636588.html

System Capacity

Attribute	Capacity
Maximum number of users	500
Maximum number of mailboxes and voicemail ports	500 mailboxes and 24 voicemail ports
Number of remote sites	20 (centralized call processing, with Cisco Unified SRST)

Cheers!

Rob