Solved: Disabling 7965/7970 Black Screen

ajjarema201 · ‎10-05-2012

I'd like to start by saying that I'm sorry if this has been discussed before, and if this is in the wrong forum. Here's the issue I'm trying to fix.

A user on my network has a 7970 and a 7965 IP phone. He would like to know if there's a way to prevent the touch screen from going black. I'm sure there's a way to do it, but I haven't been able to figure it out. I'm using CUCM 8.0.2.X. Any help is appreciated. Thank you.

Rob Huffman · ‎10-05-2012

Hi Adam,

Have a look at the Product Specific Configuration Layout

on the Device page for these phones. It's probably the "idle"

setting that is coming into play here, but all these settings

have an impact on the screen display

Days Display Not Active:	This field allows the user to specify the days that the backlight is to remain off by default. Typically this would be Saturday and Sunday for US corporate customers. Saturday and Sunday should be the default. The list contains all of the days of the week. To turn off backlight on Saturday and Sunday the User would hold down Control and select Saturday and Sunday.
Display On Time:	This field indicates the time of day the display is to automatically turn itself on for days listed in the off schedule. The value should be in a 24 hour format. Where 0:00 is the beginning of the day and 23:59 is the end of the day. Leaving this field blank will activate the display at the beginning of the day (e.g. - "0:00"). To set the display to turn on at 7:00AM the user would enter "07:00" without the quotes. If they wanted the display to turn on at 2:00PM they would enter "14:00" without the quotes.
	Default: 07:30
	Maximum length: 5
Display On Duration:	This field indicates the amount of time the display is to be active for when it is turned on by the programmed schedule. No value indicates the end of the day. Maximum value is 24 hours. This value is in free form hours and mintues. "1:30" would activate the display for one hour and 30 minutes.
	Default: 10:30
	Maximum length: 5
Display Idle Timeout:	This field indicates how long to wait before the dislpay is turned off when it was turned on by user activity. This inactivity timer will continually reset itself during user activity. Leaving this field blank will make the phone use a pre-determined default value of one hour. Maximum value is 24 hours. This value can be in free form hours and mintues. "1:30" would turn off the display after one hour and 30 minutes of inactivity

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

View solution in original post

Rob Huffman · ‎10-05-2012

Hi Adam,

Have a look at the Product Specific Configuration Layout

on the Device page for these phones. It's probably the "idle"

setting that is coming into play here, but all these settings

have an impact on the screen display

Days Display Not Active:	This field allows the user to specify the days that the backlight is to remain off by default. Typically this would be Saturday and Sunday for US corporate customers. Saturday and Sunday should be the default. The list contains all of the days of the week. To turn off backlight on Saturday and Sunday the User would hold down Control and select Saturday and Sunday.
Display On Time:	This field indicates the time of day the display is to automatically turn itself on for days listed in the off schedule. The value should be in a 24 hour format. Where 0:00 is the beginning of the day and 23:59 is the end of the day. Leaving this field blank will activate the display at the beginning of the day (e.g. - "0:00"). To set the display to turn on at 7:00AM the user would enter "07:00" without the quotes. If they wanted the display to turn on at 2:00PM they would enter "14:00" without the quotes.
	Default: 07:30
	Maximum length: 5
Display On Duration:	This field indicates the amount of time the display is to be active for when it is turned on by the programmed schedule. No value indicates the end of the day. Maximum value is 24 hours. This value is in free form hours and mintues. "1:30" would activate the display for one hour and 30 minutes.
	Default: 10:30
	Maximum length: 5
Display Idle Timeout:	This field indicates how long to wait before the dislpay is turned off when it was turned on by user activity. This inactivity timer will continually reset itself during user activity. Leaving this field blank will make the phone use a pre-determined default value of one hour. Maximum value is 24 hours. This value can be in free form hours and mintues. "1:30" would turn off the display after one hour and 30 minutes of inactivity

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

William Bell · ‎10-05-2012

... and there you go. Another quick and well formatted response from the Huffmeister (+5 Rob).

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Rob Huffman · ‎10-05-2012

Hey Bill,

Thanks for the nice nod my friend

Now.......back to the basement/lab for you!

Cheers!

Huff

"May your heart always be joyful
May your song always be sung" - Bob Dylan

ajjarema201 · ‎10-05-2012

Thank you so much. I figured it had something to do with the "Display On Time" and related settings, I just couldn't find the documentation on it. I appreciate the help, and will play around with those settings.