disabling ringing volume adjustment (CM 4.1)

[peter_lengyel]

hi experts,

some of our collauges are prone to mute there deskphones, and they just wait for the call to be forwarded to the next person in the hunt group, hoping someone else would answer it. is there any way to disable the volume adjusting buttons, or set the ringing volume to a constant level? thanks in advance!

Peter

[metalium2007]

Hello again,

We are facing Bug CSCsu72930.

Workaround:

- use 'cnf-file perphone' in telephony-service so that is generated one configuration xml file per phone. This way, using a specific ephone-template for a phone the xml tag is added to the configuration file from that phone.

This way we can apply specific settings for just one ephone associated with a specific ephone-template.

Best regards,

Met.

[Rob Huffman]

Hey Met,

Sweet! Thanks for posting back with the results of your TAC case. +5 points for this excellent follow-up my friend!

Cheers,

Rob

[metalium2007]

Thanks Rob!

Hope this helps,

Till the next thread,

Met.