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Beginner

Display Name

     In Directory Number Information the Description, Alerting Name, and ASCII Alerting Name were all changed but calls still go out with the old name???             

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3 REPLIES 3
Hall of Fame Master

Re: Display Name

Description is not used for any display on phones, alerting name is used on the calling party when it is calling the phone. For example phone A calls phone B, while phone B is ringing alerting name of phone A is displayed on phone B. display filed is used when phone answers and as caller ID.

Is this a shared line appearance that you are changing by any chance?

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Beginner

Re: Display Name

It is a shared line appearance and when I dug deeper I found the Line x on Device SEPXXXXXXXXX block and was able to change the information and had to do it for all devices the dn showed up on. Thanks for your assistance though.

Hall of Fame Master

Re: Display Name

Right, or you can use the propagate changes button.

Please rate all helpful posts!

Chris

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