07-03-2012 01:58 PM - edited 03-16-2019 11:59 AM
In Directory Number Information the Description, Alerting Name, and ASCII Alerting Name were all changed but calls still go out with the old name???
07-03-2012 02:48 PM
Description is not used for any display on phones, alerting name is used on the calling party when it is calling the phone. For example phone A calls phone B, while phone B is ringing alerting name of phone A is displayed on phone B. display filed is used when phone answers and as caller ID.
Is this a shared line appearance that you are changing by any chance?
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07-03-2012 03:18 PM
It is a shared line appearance and when I dug deeper I found the Line x on Device SEPXXXXXXXXX block and was able to change the information and had to do it for all devices the dn showed up on. Thanks for your assistance though.
07-03-2012 03:21 PM
Right, or you can use the propagate changes button.
Please rate all helpful posts!
Chris
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