Divert Hunt Pilot after hours

[Pedro Silva]

We have a hunt pilot configured to link to a Unity Call Handler.

This is configured to play a message to callers if there is no answer during business hours.

After hours we want the hunt pilot to not hunt and divert straight to a mobile phone.

Whats the recommended way to configure this scenario?

Thanks

Pedro

[Dennis Mink · Accepted solution]

you can use time of day routing in call manager,

so create 2 partitions,

PT_open , assign open schedule

PT_closed, assign closed schedule

so say your hunt pilot ext is 12345.

change your huntpilot into another unused number 6789 for instance

create TP 12345 to huntilot 6789 and assign to PT-open

create TP 12345 and translate to mobile, assign to PT_closed

there is probably other ways of doing it. but i have used this many times myself

1-business hours