02-10-2007 09:26 AM - edited 03-14-2019 07:58 PM
hi all!
I intend to use TCL-Script for Basic ADC feature, so do I need a CUE card?
I have tried to configure the B-ADC TCL script in router Cisc 3745 without CUE card, but when I dialed to the pilot number, I hear nothing.
Thanks
02-10-2007 09:45 AM
CUE is not needed for TCL IVR B-ACD.
Likely misconfiguration. Post your config.
02-10-2007 05:24 PM
Thank for support.
THis is my configuration in testing environment.
+ IOS AdvancedEnterprise 12.4
+Pilot number = 200
+only one IP phone connect directly to router
+when testing, I use this IP Phone dial to pilot number
--------Sh run---------------
Building configuration...
Current configuration : 2330 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
memory-size iomem 5
ip cef
!
!
no ip dhcp use vrf connected
!
ip dhcp pool test
!
ip dhcp pool ITS
network 172.16.0.0 255.255.255.0
option 150 ip 172.16.0.1
default-router 172.16.0.1
!
!
!
multilink bundle-name authenticated
!
!
!
application
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param welcomee-prompt asd
paramspace english index 1
paramspace english language en
param number-of-hunt-grps 2
paramspace english location flash:
param voice-mail 500
param handoff-string aa
param dial-by-extension-option 5
param welcome-prompt _bacd_welcome.au
param service-name queue
param aa-pilot 200
!
service adc_basic flash:
!
service queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt3 200
param queue-len 10
param number-of-hunt-grps 2
param queue-manager-debugs 1
!
!
!
!
!
!
username admin secret 5 $1$DFcI$rTviSFbNz5pc4V4it.euN.
!
!
!
!
!
!
!
interface Loopback0
ip address 192.168.0.1 255.255.255.0
!
interface FastEthernet0/0
ip address 172.16.0.1 255.255.255.0
duplex auto
speed auto
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
!
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
!
!
!
!
!
!
!
control-plane
!
!
!
!
!
!
!
dial-peer voice 200 voip
service aa
destination-pattern 200
session target ipv4:192.168.0.1
incoming called-number 200
dtmf-relay h245-alphanumeric
!
!
!
!
telephony-service
max-ephones 3
max-dn 3
ip source-address 172.16.0.1 port 2000
auto assign 1 to 3
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1
number 201
!
!
ephone-dn 2
number 202
!
!
ephone-dn 3
number 203
!
!
ephone 1
no multicast-moh
device-security-mode none
mac-address 0019.2F5E.DB22
type 7940
button 1:1
!
!
!
ephone 2
no multicast-moh
device-security-mode none
!
!
!
ephone 3
no multicast-moh
device-security-mode none
!
!
ephone-hunt 1 longest-idle
pilot 200
list 201, 202, 203
timeout 10, 10, 10
statistics collect
!
!
!
line con 0
line aux 0
line vty 0 4
login
!
!
end
-----------sh flash---
System CompactFlash directory:
File Length Name/status
1 18836 app-b-acd-2.1.2.2-ReadMe.txt
2 24985 app-b-acd-2.1.2.2.tcl
3 35485 app-b-acd-aa-2.1.2.2.tcl
4 75650 en_bacd_allagentsbusy.au
5 83291 en_bacd_disconnect.au
6 63055 en_bacd_enter_dest.au
7 37952 en_bacd_invalidoption.au
8 496521 en_bacd_music_on_hold.au
9 123446 en_bacd_options_menu.au
10 42978 en_bacd_welcome.au
11 34794 en_bacd_xferto_operator.au
[1037716 bytes used, 15739496 available, 16777212 total]
16384K bytes of ATA System CompactFlash (Read/Write)
02-10-2007 05:39 PM
Hello ngocgl,
Please add "codec g711ulaw" to dial-peer 200.
Don't forget to rate useful posts :)
02-10-2007 06:26 PM
Thanks for quickly reply.
I have rated for this post :)
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