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bjskrovan
Beginner

Duplicate Call Records Agent Detail Report CUIC

Ran into an issue with historical Agent Detail Reports in CUIC version 10.6(1)

Duplicate call records are being displayed for random users. I have ran a resync of the database on the CUIC page, but that did not solve the issue.

The image below shows an agent's detailed report displaying duplicates but labeled as both ACD and Non ACD.

The image below shows outbound calls being captured and duplicated in Agent Detail Report

Any thoughts?

3 REPLIES 3
Jeremy Lothrop
Beginner

Did this ever get resolved.. 75 agents I have this happening to one agent

 

shellye
Beginner

Hi,

Did you manage to solve this issue?

We actually have this problem too.

UCCX 12.5

dsobrinho
Engager

Hi 

Try to extract the reports below with same time stamp  and share with us. We can track the calls by reference number

 

Detailed Call by Call CCDR Report
Detailed Call CSQ Agent Report

Daniel Sobrinho
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