01-31-2019 01:56 AM
Hi All,
I have a DX650 as phone, it was freezed ( It worked for weeks ) and I think that is a firmware issue. I tried to upgrade the firmware but when I upload the firmware on the cucm from the TFTP file management I have the " connection not secure " error.
There is another procedure to upload the firmware ( or upgrade the DX from tftpd32 for example ) or how I can resolve the " connection not secure " error?
The error appears when I upload the file "pkg1.dx650.10-2-5-215.tgz" that is 470MB
Thanks,
Regards
01-31-2019 03:50 AM
You need to install the firmware (not upload) by going to Software Upgrades > Install/Upgrade, on all servers running TFTP.
Once installation is done, restart TFTP & the phone for firmware upgrade to start.
01-31-2019 03:54 AM
You need to install the firmware (not upload) by going to software upgrade > Install/Upgrade, on all servers running TFTP.
Once installation is done, restart TFTP & phones for the firmware upgrade to start.
01-31-2019 04:32 AM
01-31-2019 05:30 AM
Thanks Shalid, I installed the .cop file and now I see the firmware files. I installed on both server and restart both tftp service.
The cucm version is the 11.5.1
I need to restart other service?
Now I see the new firmware in the device default page, and in the " phone load name " i wrote "sipdx650.10-2-5-215.loads"
Thanks,
Regards.
01-31-2019 05:51 AM
Hi Rino,
you don't have to reboot any other services if you are only upgrading the firmware for an existing phone type.
if you are adding new device type in your call manager, then depends on the version either you require a cluster reboot or Tomcat services or Cisco CallManager service on the publisher node if you have this service enabled on Pub.
you can find the reference on Install a Device Pack or Individual Firmware
Regards,
Shalid.
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01-31-2019 05:58 AM
Thanks for your feedback. Yes i'm only upgrading, but the phone is still freezed on the Cisco logo.
Do you have any idea?
Thanks,
Regards.
01-31-2019 06:34 AM
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