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Enhanced Line Mode Incoming Caller ID

chuck47172
Level 1
Level 1

On an incoming call, Enhanced line mode feature displays the name of the person calling and underneath that it displays the line label assigned to the called number. I want to see the calling line name AND calling party number. I don't need to see who the call is for, it for me. This makes no sense.
It makes no difference if "Line Text Label Display in ELM" is enabled or not.
What can I do to make the incoming call show the calling party name AND number rather than my directory number's line label name?

Cisco Phone Model 8841

Firmware version: sip88xx.12-8-1-0001-455

CUCM Version 12.5

1 Reply 1

chuck47172
Level 1
Level 1

Am I the only one that has experienced this behavior?