Enhanced Plus License for Jabber Hardphone and Mobility issue

[yeruel77]

Hello Team,

I am facing on the Enhanced plus license for jabber and Hardphone and User,

Let me explain the issue,

1. We have Enhanced plus(100) and Basic License (100) and 200 IP phones (7811 and 8865).

Enhanced UCL  Plus:- provides support for two Devices. Example. user A can operate two devices,  IP Phone and his Jabber Client on his iPad. user A will only consume a single UCL Enhanced Plus License in this scenario.

2. Currently, we added three jabbers to three users. The Users can login/logout using thier username and PIn on the phone and they will get Full services.

Users not owned phones, but they can login on phone. On this case, one of users associated to jabber. So the license consume basic license.

In order to associate two devices (One jabber and one Hardphone) with the same user. Because currently we are not using enhanced plus licenses at all. That's why the license compliance error and warning displayed. If we associated hardphone to mobility extension user beside jabber user, the license issue will be solve. But Users want to login during their active hours and logout during inactive hours. However when we associated user to hardphone, the hardphone directly login without prompt login/logout services. this means after user logout, it resetting and back login by user profile and services.

So we need your support on mobility extension regarding user should have services access when login and should not have access when logout. Or we should purchase another license?

[richbarker]

Hi,

This is a common problem with Extension Mobility.  What you can do is assign a user to a specific phone on the Phone's Device page.  Set the Owner to User instead of Anonymous and select the User's Userid to add a specific user to the phone.

You can do this with BAT.

This will then show your licenses correctly.

Thanks

Rob