cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
5480
Views
10
Helpful
5
Replies

Enterprise License Manager - Failure to add Product Instance

mcibanez
Beginner
Beginner

Hi,

I'm testing ELM co-res on CUCM.

I've just installed CUCM, started all services and changed name by IP@ in System>Server

I can access the ELM using the application username defined in the CUCM installation, but when I use the same one to add the product instance (that is, the CUCM) I get the following error: Test connection failed. Login failed while attempting to connect to the Product Instance. Verify that the porvided username and password are correct.

I don't understand what can be wrong with the username/pwd as it is the same I'm using to access CUCM and ELM and I can access both with no problem. Does this user has to have any additional role? I've been reading through the ELM user guide and I can find nothing else I should do before adding an instance.

Any help would be highly appreciated.

Carmen

1 Accepted Solution

Accepted Solutions

josepaulopetry
Beginner
Beginner

hello,

you need to use the "OS Admin" username/password

is the same username/pwd that you use to SSH to the server

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_011.html#CUCM_TK_A7019CC1_00



Note   

Credentials are the OS Administration username and password of the product.

View solution in original post

5 Replies 5

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Carmen,

There are some troubleshooting tips here

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

Thanks Rob, but I already looked at these and none of them match my problem... :-(

josepaulopetry
Beginner
Beginner

hello,

you need to use the "OS Admin" username/password

is the same username/pwd that you use to SSH to the server

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_011.html#CUCM_TK_A7019CC1_00



Note   

Credentials are the OS Administration username and password of the product.

Many thanks!!!

I was so blind I didn't see it

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Nice find +5

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers