Error from MWI Synchronization . Unity 4.x

[Systems Integration]

Hi there, none of the MWI's are working at a customer's site . I logged on to Unity and tried the resynchronize all with the Depot Tool. However, I received this error message - " Unable to forward MWI synchronization request to Cisco Unity. Verify that the Cisco Unity Services are running ". I can verify that all services are running . I rebooted the server but the same problem and error message exists. Has anyone seen this error before or have any information that may help ?  Many thanks,

Máire.

[viddesai · Accepted solution]

Hi Marie

Open CMD -->services.msc

++check whether the Avnotifier service is the start state, try restarting it.

and check it's logon account should be unitymsgstore account.

HTH

Thanks

Vidit

[Systems Integration]

Hi Vidit, thank you for your reply . When I run AvNotifierMgr, it starts and then stops again , it says it has no work to do . Any ideas ? The login is set correctly .

Many thanks,

Maire.

[viddesai]

Hi Marie

Please provide the exact error you receive while starting the Avnotifier service.

Regards

-Vid

[Systems Integration]

Hi Vid, the service is set to manual and when I try to start it , the error is  " The AvNotifierMgr service on Local Computer started and then stopped. Some services stop automatically if they have no work to do , for example teh performance logs and Alert services. "

Many thanks,

Máire

[viddesai]

Hi Maire

Were the Unity accounts moved to any other exchange server??

If yes , re-run the permissions wizrad which is presnt in the Cisco Unity Tools Depot with an account that has the domian admin rights.

Thanks

Vid

[Systems Integration]

Hi Vidit, the customer has migrated some

voicemail boxes to Exchange 2007 . I have not ran the permissions wisard yet . I think it is best out of office hours. I have created a back up, is there anything else I should be aware off while running the permissions wisard ?

Many thanks,

Máire.