Error in DMA CCM 4.3(1)

[agustin.varela]

Hola everyone,

We planning to upgrade our CCM from 4.3(1) to 8.0(3a).

for this, we need to pass to the 7.0(1) version and after that, do the final upgrade to 8.0(3a)

we installthe DMA for the 7.0(1) in our CCM. Then we run the Export data and after it finish the follow errors appears:

"verification ID of DB in IDS failed"

and the DMA file can not be use.

any idea?

thanks for ur Help

regards

[Cedric Van Labeke]

Hi Agustin,

Generally the DMA log should contain a bit more info than just that. Can you share it?

It may also refer to different other files which are created by different processes during the DMA activities.

Triple check if all pre-reqs are in place by running the upgrade assistant and make sure you don't ignore any warning/error.

Then if you still face issues during DMA, look at the error log.

Typically useful files to look at to troubleshoot failed DMA's are these:

* C:/CiscoWebs/DMA/Status.HTML .
* C:/CiscoWebs/DMA/Bin/*.log . This file contains all warnings in the data.
* C:/Program Files/Cisco/Trace/DMA/* .
* C:/Program Files/Cisco/Trace/DMA/.* .
* C:/Program Files/Cisco/Trace/DBL/install*.log . This file contains all fatal errors in the data.
* C:/tmp/db/sql//.sql.log? . Files in these directories contain errors in the stored procedures and triggers.

Cheers,

/C