08-31-2012 05:40 AM - edited 03-16-2019 12:58 PM
Hi voice team,
I configured the extension mobility and works fine (login and logout), but after i logout the message "Forward to" appears on the screen. But this message not affect the telephony system, i believe this is a bug. How to remove this message.
Thanks.
Thiago
08-31-2012 11:47 AM
It sounds like the line of the logged out profile has call forward all (CFA) set on it. You can check the line of the logged out profile in CUCM and remove CFA or try pressing the CFWDALL softkey to try and remove CFA. Do you see the forwarding icon on the top right where there is a phone icon with an arrow above it when you see the forwarded to message on the phone?
08-31-2012 11:59 AM
Hi, the CFA is checked on device profile, because the user can forward the calls when he wants. When user logout the message appears, but actually it is not forward to nowhere.
08-31-2012 12:05 PM
Right, the user's profile is the logged in profile, the logged out profile can be another device profile or "use current device" settings for the logged out profile meaning use the physical phone's configuration. Can you take a screenshot so I can see what it looks like please (https://supportforums.cisco.com/docs/DOC-11888)? Also what phone model and firmware do you see this on?
08-31-2012 12:12 PM
i cant do the sreenshot, the models are 7911, 7941 and 7942, the firmware models are:
7911 - SCCP11.8-3-2S, 7941 - SCCP41.8-3-2S, 7942 - SCCP42.9-3-1-1S
I using "USE CURRENT DEVICE" on phone configuration.
08-31-2012 12:22 PM
I just tried this on a 7965 running 9-3-1 and couldn't reproduce it. I just setup EM, logged in. On the logged in profile set CFA to another number. Logged out of EM, so the phone went back to the logged out profile of "use current device" and I see "Your current options" on the display.
Does this happen to all the phones in your evnrionment?
09-03-2012 05:14 AM
Yes, all the phones have the same problem, and somtimes when i logout, the messagem "Forward to" appears, and sometimes when i logout the message "Your current options" appears, very weird.
09-03-2012 05:22 AM
Are these phones registered to the subscriber ? If yes, can you have a couple of phones register to the publisher and then do this test. Just wondering if replication has some issues. If you find the phones show your current options on the phone when registered to the Publisher, this would mean you need to look into replication issues.
09-03-2012 05:25 AM
The phones are registered on the publisher, i dont have subscribers.
03-06-2014 07:02 AM
Hello
I have this problem too.
please soneone help us.
CUCM version 9.1.2.11900-12
Phone affected 7965 and 7942
Phone Load :
SCCP45.9-3-1SR4-1S
Thanks
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