12-29-2014 09:58 AM - edited 03-17-2019 01:26 AM
Hi
i'm using CUCM 10.5 and i configured extension mobility
my problem : when i press button service to connect to extension mobility i get as message : no service configured ( just for some phones) i have all phones 7962g
On all phones on CUCM the extension mobility service enabled and also the service subscribed
please help me to fix this issue
12-29-2014 11:22 AM
Hi,
Did you activate the extension mobility service?
Using Cisco Unified Serviceability, choose Tools > Service Activation to activate the Cisco Extension Mobility service.
make sure the extension mobility service is configured like below
http://CUCM-IP-address:8080/emapp/EMAppServlet?device=#DEVICENAME#
HTH
Anas
don't forget to rate the helpful posts
12-29-2014 01:32 PM
Hi
thank you for your answer
i have configured extension mobility correctly and it work fine for some phones but for other (4 ip phones ) i get error message no service configured
the configuration are similar for all ip phones
for 4 ip phones which i have problem the service EM enabled and also subscribed
regards
12-29-2014 02:01 PM
Hi,
did you enable extension mobility for these 4 phones ?
do you have other phones from the same type working with extension mobility ?
HTH
Anas
don't forget to rate the helpful posts
12-29-2014 02:30 PM
hi
extension mobility is enabled for the 4 ip phones
i have other phones with the same type as the 4 work with EM
all phones have similar configuration
regards
12-29-2014 02:48 PM
Hello,
Did you subscribe the EM service to the device profiles for this 4 phones as well?. Go to Device -> Device Settings -> Device Profile. Click the device profile you need. Go to "Related Links" on upper-right corner and subscribe the EM service.
Let us know if this works...
- Adrian.
12-29-2014 03:11 PM
Hi
the Device profiles are already subscribed for EM service .
i made a test: i tried to connect with a device profile on a phone i succeeded but when i tried to connect with same profile on the 4 phones i get the error message ; no service configured
i think the problem is not on the configuration because all phones are from the same type (7962G) and have similair configuration but i don't know why i get this error message
regards
12-29-2014 03:26 PM
What are the types of the other phones that are working out of curiosity? Could always try to change the firmware.
12-29-2014 03:59 PM
hi
the type of the phone is 7962G
12-30-2014 06:23 AM
Hi,
What about Brandon's suggestion regarding the firmware. All of them have the same firmware version?.
- Adrian.
11-23-2020 02:07 AM
It solved my issue. Thank you for your solution
09-04-2016 06:06 PM
Hi,
I know this is an old thread however it might help anyone having the same issue.
I just ran into this exact issue with 7942G phone and CUCM 10.5(2).
Phone is registered to CUCM
Extension mobility service working
Subscribed to service on the phone
When pressing "services", the phone displays "No Services configured"
My issue was related to the ITL file in the Trust List. (under "Security Configuration" on the phone)
The ITL showed entries with an old CUCM node name.
Needed to delete the ITL ( " * * #" > "more" > erase ) to pull down the new node.
Phone reboots, the services button now works as expected.
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