Hi everybody.
I'm wondering what your approach would be to the following:
An end user reports to the help desk that one of the phones in a shared office room was obviously stolen. The setup within the company's voice service is such that extention mobility is heavily in use. I.e., the user uses several different physical phones over the course of the week and maybe over the day. Since the user only knows about her/his personal telephone number and, of coures, not about the MAC address or such of the phone: how could the help desk staff identify the phone still, in order to add information to the trouble ticket allowing for removal of this particular. stolen phone from CUCM?
Any ideas?
Thanks and regards,
Holger