FAC code in CDR

[john katsavras]

Hi there

Just trying to get the FAC code to show in the CDR.

We have set Clusterwide Parameter: "Display FAC in CDR" to true (didnt restart any service as manual says you dont neet to) but authorizationCodeValue filed in cdr still shows up with value "null"

We are running CM ver 8.5.1

Thanks

Alexis

[Rob Huffman · Accepted solution]

Hi Alexis,

I believe this is actually working as designed

Forced Authorization Code (FAC)

When the FAC feature gets invoked, the system writes the authorization  description and level into the CDR. For security reasons, the actual  authorization code does not get written to the CDR.

•The authCodeDescription field contains the description of the authorization code.

•The authorizationLevel field contains the level of authorization that is associated with the authorization code.

FAC CDR Example

45000 calls 9728134987; the system prompts the user for an authorization  code and enters 12345. FAC code 12345 gets configured as level 1 and  name Legal1. The caller answers the call and talks for 2 minutes.

Field Names	Values
globalCallID_callId	100
origLegCallIdentifier	16777123
destLegCallIdentifier	16777124
callingPartyNumber	45000
origCalledPartyNumber	9728134987
finalCalledPartyNumber	9728134987
lastRedirectDn	9728134987
origCause_Value	0
dest_CauseValue	16
authCodeDescription	Legal1
authorizationLevel	1
duration	120

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdrex.html#wpmkr1255492

And from the SRND;

Forced Account Codes (FAC)

• The Forced Account Codes (FAC) checkbox is used to restrict the outgoing calls when using a

particular route pattern. If you enable FAC through route patterns, users must enter an authorization

code to reach the intended recipient of the call.

• When a user dials a number that is routed through a FAC-enabled route pattern, the system plays a

tone that prompts for the authorization code. To complete the call, the user authorization code must

meet or exceed the level of authorization that is specified to route the dialed number.

• Only the authorization name appears in the call detail records (CDR); the authorization code does

not appear in the CDR.

• The FAC feature is not available if the "Allow overlap sending" checkbox is enabled.

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/dialplan.pdf

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[john katsavras]

thanks for that rob

alexis

[john katsavras · Accepted solution]

Just to give an update on this FAC code started been displayed in the CDR a day later

alexis

[Rob Huffman]

Hey Alexis,

WOW! Great news my friend! Thanks for posting back with your results (+5 )

I'll have to see when this changed.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen