04-22-2014 04:20 PM - edited 03-16-2019 10:32 PM
Dear All
Kindly I got that message "Failed to create the CTI Route Point and corresponding Line on Cisco Unified CM." When I am trying to create Trigger on the UCCX for an Application,
Bye the way I create Call Control Group and it gives me OK, and I create it from Subsystem>Cisco Unified CM Telephony>Call Control Group
and Type CTI Ports: 4 | Inbound | Starting DN : 9000 "Nothing in my route pattern report have created CTI numbers"
So Appreciate your help to avoid that errors raised when I am trying to create new prompts
Thanks
Ahmed Samir Yosuef
Integration Manager
04-22-2014 07:29 PM
Let me know the deployment model and Node details
11-24-2015 07:43 AM
I am getting the same failed message, on CUCM 8.6.2... Any help please?
11-24-2015 07:47 AM
Go to CUCM >> Call Routing >> Route Plan Report >> and look for all the Unassigned DN and then delete them. After this, try to create Route Point and you should be good. Also make sure that the DN you are chossing to create Route point should be unique and should not exist on CM before.
Regards
Deepak
- Rate Helpful Posst -
11-24-2015 10:37 PM
Dear All
Thanks for your reply
This problem was solved due to the required service on the CUCM wasn't started this service name is
"CTI ................."
01-21-2024 08:58 PM
Thanks Deepak,
it works.
12-05-2017 05:01 AM
could Also be possible that the "Device Name" you are specifying for trigger , Same Device name is already configured in CUCM.
I had the same issue. After giving unique name to trigger, it worked fine.
05-22-2019 09:18 AM
That was my issue. Thank you!
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