Failed Upgrade UCM 7.1.3 to 8.5.1

[julienf28]

       Unity connection worked fine but for some odd reason UCM isn't working. It fails after about 1 hour or so.

Attached is the log file. Thanks,

J

[testeven]

HI,

How much RAM memory you have on the server? For 8.5 versions, 4 GB is strongly recommended.

From the log file I see this:

E5606  @ 2.13GHz, 3072 MB Memory:

Regards,

Tere.

If you find this post helpful, please rate!

[julienf28]

Strongly recommended but not a min requirement. We do have 3GB but I doubt this is the issue. I will upgrade to 4 on monday and try again.

Thx

Julien

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sent from my BlackBerry----

[Ayodeji Okanlawon]

You might want to try a new media.

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[julienf28]

This media was given to me by cisco. They are looking through the upgrade logs also. Just hopping somebody had this issue also

Julien

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sent from my BlackBerry----

[Ayodeji Okanlawon]

I have had a media sent directly from cisco, it wont even pass media check test let alone install..I have had a media passed media test and failed after 1hr of install. It may not be a media issue but if you have a different one you may want to try it

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[nikshah]

if possible can you go to RTMT and get the install log, not the date log that you have attached, there should be a file install.log, also can you provide the following.

also from the ssh can you get me

file get inactivelog /cm/trace/dbl/sdi/installdb_l2*
file get activelog /cm/trace/dbl/sdi/installdb_l2*

[julienf28]

Here is the install log you requested.

Unfortunately the commands you posted below don’t work in the CLI.

Julien Franche

Systems Administrator

T 613-786-0124

gowlings.com <>

[julienf28]

Sorry, I just sent you the xml file. Here are the actual logs.

Julien Franche

Systems Administrator

T 613-786-0124

gowlings.com <>

[nikshah]

Sorry for the late reply Julien.

This is what i see in the logs

Name of the file

It should only be UCSInstall_UCOS_8.5.1.13041-1.sgn.iso, kindly rename the file, this is causing dependencies errors when extracting and installing rpm files

Snippet below

06/04/2012 03:21:39 install_rpm.sh|netdump-server rpm failed to install: trying nodeps(rc=1)|<:INFO>

06/04/2012 03:21:39 install_rpm.sh|Installing netdump-server-0.7.16-15.i386.rpm with --nodeps|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/netdump-server-0.7.16-15.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) error: Failed dependencies:|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE)     /usr/sbin/sshd is needed by netdump-server-0.7.16-15.i386|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/netdump-server-0.7.16-15.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|[212/213]: dhcp-3.0.1-68.el4.i386.rpm|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/dhcp-3.0.1-68.el4.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|[213/213]: sysstat-5.0.5-25.el4.i386.rpm|<:DEBUG>

06/04/2012 03:21:40 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/sysstat-5.0.5-25.el4.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:40 install_os|Generating /etc/modprobe.conf|<:INFO>

Can you rename the file to the format i have given and retry the install.

i.e

UCSInstall_UCOS_8.5.1.XXXXX-Y.sgn.iso

MD5 checksum  : e9fac7144f4060014136b01af62067b6

hope this helps

[julienf28]

Thanks for the tip, Unfortunately, this is a Media CD given to me by Cisco because our PUT wasn’t working. I will ask them to produce another CD with what you suggested.

Julien Franche

Systems Administrator / Ottawa

Tél./Tel. 613-786-0124

gowlings.com <>

[julienf28]

Changing the name for the install didn't work and I confirmed that the MD5 checksum matched. 

Attached are the install logs and alos the CLI active and inactive install db logs.

thanks,

Julien