01-29-2016 06:04 AM - edited 03-17-2019 05:40 AM
I've got a fax machine (Savin 7025) that's connected to a 2901 GW via FXS port. The device is able to send faxes, but cannot receive. When dialing the number internally or externally I receive a busy tone. GW voice-port has no configuration.
Troubleshooting Steps Taken:
*Confirmed cable is in "LINE" port.
*Moved device to another line bypassing GW and was able to call unit successfully.
*Performed reset (shut/noshut) on GW port.
*Changed CSS on the port.
*Performed "debug voice ccapi inout" but received no output.
sh voice port sum
0/1/0 -- fxs-ls up dorm on-hook idle y
Thanks for your time!
01-29-2016 06:56 AM
Can you provide the following;
Thanks,
Ryan
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01-29-2016 07:12 AM
I've attached my sanitized GW config. The fax DN is 1710. The PSTN is sending these digits via PRI on another gateway at a different site, but I have confirmed on that gateway that the call is arriving via "debug isdn" command. The "debug voice ccapi inout" shows no output.
01-29-2016 12:27 PM
You may try to reset the mgcp gateway configuration in CCM and then do a "no mgcp" then "mgcp" on the gateway.
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