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fax failures from remote offices to our corporate office

sdwitner1
Level 1
Level 1

We are having issues with one of our locations not able to send faxes to our corporate office. the remote site is using a basic fax machine and the gateway is configured for fax passthrough g711ulaw. Our corporate office has a fax server configured for T.38. When the remote office sends the fax it appears to gr through and they even get a confirmation page saying the fax transmission was successful, but we never recieve it at corporate. I did capture a dubug of a failed call from (503)287-2282 to our corporate office fax at (330)676-6721.

1 Reply 1

sdwitner1
Level 1
Level 1

one thing I saw in the debug was this.....

Jun 8 18:25:39.306

Sent:

SIP/2.0 481 Call Leg/Transaction Does Not Exist