Finesse automatically going from Ready to Not Ready State

[Surendra Singh]

Hi,

i have two users logged into a finesse portal that i just set up. they are able to login, bu when they go into a "Ready" state, it automatically changes to "Not Ready" and they are not on any active calls.

Please assist.

[mightyking]

Hi,

Did you manage to fix the Ready/Not Ready issue with Finesse? I am experiencing the same.

Thanks,

MK

[zdesignstudio]

This question might be best suited for teh Contact Center forum. Either way, the next time this happens please do this:

SSH into both the Publisher while the incident is occurring..

• Issue this command through the CLI: utils uccx notification-service log enable
• Type “yes”
• utils uccx notification-service log status
• Confirm you see this:  “Cisco Unified CCX Notification Service logging is currently ENABLED.” 

Use RTMT and collect these logs:

• Finesse
• Engine
• Notification Service

Once you’ve done this disable the notification service.

• utils uccx notification-service log disable from the CLI on both pub

[mightyking]

Thanks zdesignstudio,

I restarted the finesse service and It looks like it dosen happen any more. If it happens I will take the logs and share it with you. Thanks for the reply.

MK

[zdesignstudio]

Sounds good. You should have pulled the logs prior to restarting so we could potentially prevent it from ever happening again in the future.