Finesse blocks access after agents 5 attemps with wrong password

[robertov]

If agents or supervisors sign in to Finesse and after five times in a row with the wrong password, Finesse blocks access to that user account, the lockout period is only 5 minutes. How do you unlock them? I know its not AD linked because I tested this. Is there no way but to wait for the 5 mins for them to get unlocked?

[Chris Deren · Accepted solution]

Looks like this policy is hard coded and cannot be changed, see:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101_chapter_01.html

and bug to document it:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu70668/?referring_site=bugquickviewredir