Firmware not using default in the CUCM

[Mohd Khairul Nizam]

What could be the cause if a phone is not using the default firmware specified on the CUCM ?

At the phone page itself , the Phone load Name is not specified anything ?

if firmware not the same as default, the time between phone & CUCM is not synchronize, is it possible ? 

[Rajan]

Hi Mohd,

There could be several reasons for that. Have you tried deleting ITL file on the phone once.

Could you tell us what is the current firmware on the phone and what is the default firmware specified in CUCM ?

HTH
Rajan
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[Mohd Khairul Nizam]

haven't tried anything,

actually this particular user using this phone said that the time is not sync.
upon checking, i realize the firmware is not the same as other phone

[Rajan]

ok. Could you try deleting ITL on this phone and let us know whether that helps with the firmware upgrade.

Procedure for deleting ITL:

https://supportforums.cisco.com/t5/collaboration-voice-and-video/delete-itl-file/ta-p/3114410

HTH
Rajan

[Mohd Khairul Nizam]

on the phone, on the ITL file selection, when press **# , it prompt new page
authorization required

username: administrator

password : 

realm : MAC address

please advise

i have tried several phone also same

[Rajan]

Have you configured anything ? if not can you try entering "cisco" as the password.

[Mohd Khairul Nizam]

trying 'cisco' not worked

i'm personally not configure anything, this setup is done long before 

[Ratheesh Kumar]

Hi there

Try erasing the ITL files. If its prompts for password over **# unlock, you go to Device >>> Device Settings >>> Common Device Profile >>>  Local Phone Unlock Password (Field at the top of the screen).  You can change it to new password to unlock the phone.

Hope this helps !!!

Cheers
Rath!

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[Mohd Khairul Nizam · Accepted solution]

problem resolved 
what i do is perform soft reset on the phone and manually put the default firmware on the phone load name