Forward Call from Ext to Mobile Phone, if Ext busy

[M Rinaldy Aulia]

Hi All,

Our customer had request to forward call from External to Mobile Phone, if Extension busy.

I already configured it on our CUCM Lab.

Internal Extension ==> the Selected Extension ==> No Answer or Busy ==> Forwarded to Phone Number ==> OK Success

External Call ==> the Selected Extension ==> No Answer or Busy ==> Forwarded to Phone Number ==> Failed

Any advice?

[Jitender Bhandari]

Hi,

You should put the number under "forward Busy Internal" and "forward Busy external" and then assigned correct CSS in front to reach the partition of route pattern that would send the call out.

(Rate if it helps)

JB

[M Rinaldy Aulia]

Hi JB,

Thank you..

I edited the question into "No Answer" or "Busy"

Yes I already put number on forward Busy external and no answer external, but it still failed if it come from external call to the selected extension

Internall call to selected extension already OK.

[Jitender Bhandari]

Hi

Can you tell me what is the complete call flow?

JB

[Jaime Valencia]

What troubleshooting have you done so far?

What do you hear for the calls?

Does it make it to the GW?