08-10-2011 09:38 AM - edited 03-16-2019 06:24 AM
Hi All,
My client wants to implement the following scenario.
They have a helpdesk with 8 agents and each agent has 3 helpdesk lines (24 line altogether). When a call comes in they want all the lines to ring at the sametime. I created 24 DNs (3 per phone) and assigned them to Line Group (Broadcast) --> Hunt List --> Hunt Group. The problem is that when a call comes in it is only ringing on the first line listed in the Line Group for each phone and not all the lines at the sametime and then goes to voicemail.
My understanding is that Broadcast should ring on all the extension assigned to the line group as long as they are not shared line. Is this correct? Is ther a better way to do this type of routing?
TIA.
Solved! Go to Solution.
08-10-2011 05:59 PM
I've never seen such an scenario, not sure if that might be the designed behavior.
Why don't you create 3 line groups containing each 1 of the DNs from each phone and then just configure them in the hunt list?
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
08-10-2011 11:23 AM
Hi Farhan,
You can create overlaid-dn for the agents on second button of their IP phones:
ephone-dn 1 (dual/octo-line)
number 100
name xxxxxxx
ephone-dn 2 ......
number 1000
name xxxxxxx
ephone-dn 3 .....
number 1000
name xxxxxxx
ephone x
mac xxxx.xxxx.xxxx
type xxxx
button 1:1 2o2,3,4.....
After you've done this, route the incoming calls to dn 1000 with an incoming dial-peer
Grtz.
Dave
Sent from Cisco Technical Support iPad App
08-10-2011 05:59 PM
I've never seen such an scenario, not sure if that might be the designed behavior.
Why don't you create 3 line groups containing each 1 of the DNs from each phone and then just configure them in the hunt list?
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
09-01-2011 07:16 AM
Thanks for the help guys, we had to relay the 3 line group solution to the customer and explained that not all extension can be rung at the same time. They finally agreed to the new setup and we are all good now .
Thanks,
Farhan
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