Solved: Re: FXO disconnect & Caller Id issue

owaisqadri · ‎01-01-2011

Dear all,

I am facing problem in my cme 2800 router .

When anyone calls on coporate number it is hitting autoattendent number & transfered to reception. if the reception is not picking up the call the ip phone rings continously & if the enduser has disconnected the ip phone still rings, & there is no caller id it gives unknow number.

dijohn · ‎01-02-2011

We see BELLCORE here...

Jan 2 08:45:17.611: htsp_start_caller_id_rx:BELLCORE

We should be seeing

htsp_start_caller_id_rx: ETSI_DTMF

in the debugs for ETSI DTMF

Can you please configure either of the following "BR", "SE", "DK", "IS",

"NL", "BE" to make the caller-id method ETSI_DTMF.

ie. add

voice-port x/y

cptone BR

shut

no shut

If that doesn't work

try caller-id alerting dsp-pre-alloc

under voice-port

shut/no shut

Collect

debug hpi all

debug vpm signal

debug voip ccapi inout

After each step.

HTH

PS:Rate Useful posts

View solution in original post

dijohn · ‎01-02-2011

Could you also connect an analog phone directly to the PSTN line and

check whether Caller-id is being displayed on the Phone.

Could you also find out whether PSTN sends the caller-id after 1 ring or

after 2 rings or is it after the line reversal(I would say it should be

the line reversal for ETSI DTMF, Saudi Arabia)

Get the debugs and info from the provider we should be good to go

regarding the Caller-id.

View solution in original post

Jyothi V · ‎01-01-2011

This seems to be a supervisory disconnect issue. Check the following document for the configurations required for supervisory disconnect signalling.

Understanding FXO Disconnect Problem:

http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml

Hope this helps. Please rate useful posts!

Thanks,

Jyothi

Jyothi V · ‎01-01-2011

For the caller ID issue, please see this similar thread:

https://supportforums.cisco.com/message/306017#306017

Please remember to rate!

Thanks,

Jyothi

owaisqadri · ‎01-02-2011

thanks for ur vaulable comments . today i captured vpm debug but find

the caller is not recieve failed as mentioned below than i enable voicemail caller id in telephone services but still showing smaw unknow number .

"et_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data."

dijohn · ‎01-02-2011

I am not able to open the debugs.zip attached to the previous thread.

What country is does the CME deployment in?. Any idea what caller-id standard are you on the in the country(maybe provider dependant),

http://en.wikipedia.org/wiki/FSK_standards_for_use_in_Caller_ID_and_remote_metering

http://www.ainslie.org.uk/callerid/cli_faq.htm


Can you send across the output of "show voice port x/y"

owaisqadri · ‎01-02-2011

thanks for the links

cme is deployed in saudi Arabia they are using esoteric DTMF system.below is vpm debug.

an 2 08:45:10.555: htsp_digit_ready(0/0/0): digit = A
Jan 2 08:45:17.483: htsp_process_event: [0/1/2, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
Jan 2 08:45:17.483: htsp_timer - 125 msec
Jan 2 08:45:17.611: htsp_process_event: [0/1/2, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
Jan 2 08:45:17.611: htsp_timer - 10000 msec
Jan 2 08:45:17.611: htsp_timer3 - 5600 msec
Jan 2 08:45:17.611: [0/1/2] htsp_start_caller_id_rx:BELLCORE
Jan 2 08:45:17.611: htsp_start_caller_id_rx create dsp_stream_manager
Jan 2 08:45:17.611: [0/1/2] htsp_dsm_create_success returns 1
Jan 2 08:45:18.507: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 2 08:45:18.507: fxols_ringing_not
Jan 2 08:45:18.507: htsp_timer_stop
Jan 2 08:45:18.507: htsp_timer - 10000 msec
Jan 2 08:45:22.427: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0000]
Jan 2 08:45:23.211: htsp_process_event: [0/1/2, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop
Jan 2 08:45:23.211: htsp_timer_stop3
Jan 2 08:45:23.531: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0100]
Jan 2 08:45:23.531: fxols_ringing_not
Jan 2 08:45:23.531: htsp_timer_stop
Jan 2 08:45:23.531: htsp_timer_stop3
Jan 2 08:45:23.531: [0/1/2] htsp_stop_caller_id_rx. message length 0htsp_setup_ind
Jan 2 08:45:23.531: [0/1/2] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.
Jan 2 08:45:23.531: [0/1/2] get_local_station_id calling num= calling name= calling time=01/02 11:45 orig called=
Jan 2 08:45:23.535: [0/1/2] htsp_dsm_close_done
Jan 2 08:45:23.535: htsp_process_event: [0/1/2, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
Jan 2 08:45:23.535: fxols_wait_setup_ack:
Jan 2 08:45:23.535: htsp_timer - 6000 msec
Jan 2 08:45:23.535: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_alert_notify
Jan 2 08:45:23.575: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert
Jan 2 08:45:23.591: htsp_call_bridged invoked
Jan 2 08:45:23.595: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
Jan 2 08:45:23.595: [0/1/2] set signal state = 0xC timestamp = 0
Jan 2 08:45:23.595: htsp_timer_stop
Jan 2 08:45:23.595: htsp_process_event: [0/1/2, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
Jan 2 08:45:31.407: htsp_digit_ready(0/1/2): digit = 1
Jan 2 08:45:35.647: htsp_digit_ready(0/1/2): digit = 2
Jan 2 08:45:36.127: htsp_digit_ready(0/1/2): digit = 2
Jan 2 08:45:36.727: htsp_digit_ready(0/1/2): digit = 2
Jan 2 08:45:37.387: htsp_digit_ready(0/1/2): digit = #
Jan 2 08:45:42.371: htsp_timer_stop3 htsp_setup_req
Jan 2 08:45:42.371: htsp_process_event: [50/0/36.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
Jan 2 08:45:42.375: htsp_ephone_start_caller_id_tx calling num= calling name = called num=222 orig called num=
Jan 2 08:45:42.375: [50/0/36.1] set signal state = 0x0 timestamp = 0
Jan 2 08:45:42.375: efxs_onhook_setup: local target is available

dijohn · ‎01-02-2011