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- About Jyothi V
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Member since
10-02-2010
34
Posts
99
Helpful
4
Solutions
03-23-2015
10:14 PM
Hi Deval, Please find the answers to your questions below: 1. Customization of audio prompts is not supported on any version of CWMS yet. We have a feature request with the engineering team for the same but if has not been added to CWMS yet. CSCug29833 : Prompt customization 2. This seems an issue with audio clipping or audio quality on your CWMS calls. Please verify the following: a. Please check if you are on supported hardware and the conditions for no co-resident VMs are met: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Planning_Guide/Planning_Guide_chapter_01011.html#reference_249B138B71324D19B09141D3849EC058 b. There must be no snapshots on any of the virtual machines for the system. If you have captured any snapshots before an upgrade, ensure that you delete them within 24 hours as they cause degradation of system performance and are known to cause audio quality issues. c. Please check your network bandwidth against these requirements: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Planning_Guide/Planning_Guide_chapter_01.html#reference_267DB686BB224EB7A49DE4C783C912E6 Please cross-check the above mentioned details and if you still face the problem, feel free to open a TAC case to troubleshoot the issue further. We will be able to get detailed logs and sniffers to debug and find the cause of the issue. Regards, Jyothi
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03-19-2015
06:04 PM
We have created the following videos for CWMS Installation, deployment and configuration. Please watch them and post your questions below. CWMS OVA Installation In this video, we talk about the system requirements for CWMS OVA installation and also the step-by-step procedure to create a CWMS virtual machine. CWMS System Deployment In this video, you will see a step-by-step procedure for deploying the CWMS system manually. CWMS High-Availability In this video, you will see how to install, deploy and configure a high-availbility system for your CWMS. CWMS User Management In this video we will discuss in detail about managing users in CWMS. This includes configuring local accounts and enabling LDAP integration. CWMS Mail Server and Storage Configuration In this video, we explain about editing mail server configuration and adding NFS storage. CWMS Certificate Configuration In this video, we discuss about installing certificates in CWMS and also discuss about how to bundle the certificates. Thanks
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
09:32 AM
03-18-2015
09:32 AM
In this video, we discuss about installing certificates in CWMS and also discuss about how to bundle the certificates.
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
09:15 AM
03-18-2015
09:15 AM
In this video, we explain about editing mail server configuration and adding NFS storage.
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
08:57 AM
03-18-2015
08:57 AM
In this video we will discuss in detail about managing users in CWMS. This includes configuring local accounts and enabling LDAP integration.
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
08:43 AM
03-18-2015
08:43 AM
In this video, you will see how to install, deploy and configure a high-availbility system for your CWMS. What are the conditions/constraints for HA? What are the failover components and system behaviour during component failure?
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
08:30 AM
03-18-2015
08:30 AM
In this video, you will see a step-by-step procedure for deploying the CWMS system manually. What are the types of CWMS system deployment and what is the difference between them? Is it possible to add public access later and what is the procedure? What is private VIP and public VIP? How to troubleshoot if my VMs are not detected during deployment?
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Created by
Jyothi V
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
03-18-2015
08:12 AM
03-18-2015
08:12 AM
In this video, we talk about the system requirements for CWMS OVA installation and also the step-by-step procedure to create a CWMS virtual machine. How can you get the OVA for CWMS? What are the hardware requirements for CWMS installation? Is co-residency with other VM supported? What is the order of deploying the VMs for a CWMS system? Why is thin provisioning not supported with CWMS?
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03-17-2015
11:29 PM
Hi Dennis, Please follow this procedure to change the IP address of your IRP: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01110.html#task_90D78F11854A4575939827BE2E39A98B IP address change will not affect the licenses. Regards, Jyothi
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03-16-2015
04:46 AM
Hi Terry, In a MDC system, the users are not specifically configured to a DC. The CUCM is configured with preference to the SIP trunks to the local DC. Please see the details below: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Planning_Guide/Planning_Guide/Planning_Guide_chapter_0111.html#concept_8C0B2DAC587B4E7A9F8A10798D668C43 "Each CUCM cluster can have INVITE trunks to all the data centers. The call-in route pattern gives priority to the INVITE trunk associated with the local data center and uses the INVITE trunk to the remote data center only upon failure." Thanks, Jyothi
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03-16-2015
01:55 AM
Hi Deval, Please see the summary of tasks for CWMS upgrade in the document below: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/b_administrationGuide/b_administrationGuide_chapter_01001.html#reference_33BF1FFC8C334EACA4CBA2D880E3F206 1. Backup your existing system (1.5 MR3) using your NFS server 2. Deploy new VM using upgrade OVA 3. Copy data from existing system to Admin VM of new system 4. Deploy the rest of the VMs for upgraded system 5. Test the upgraded system Prerequisites: 1. OVA for the upgrade version 2. Sufficient disk space on UCS for the new Admin, Media and IRP VM of the upgraded system Please let us know if you have any further questions. Regards, Jyothi
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03-16-2015
01:32 AM
Hi Yaniv, I see that you have mentioned that this a 250 user CWMS system on a previous post https://supportforums.cisco.com/discussion/12452016/cisco-webex-25-poor-audio-meeting Please verify the following: 1. Please check if you are on supported hardware and the conditions for no co-resident VMs are met: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Planning_Guide/Planning_Guide_chapter_01011.html#reference_249B138B71324D19B09141D3849EC058 2. There must be no snapshots on any of the virtual machines for the system. If you have captured any snapshots before an upgrade, ensure that you delete them within 24 hours as they cause degradation of system performance and are known to cause audio quality issues. 3. Please check your network bandwidth against these requirements: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Planning_Guide/Planning_Guide_chapter_01.html#reference_267DB686BB224EB7A49DE4C783C912E6 From the infocap log, any issues with the audio quality can be seen from the gyromain log. Please cross-check the above mentioned details and if you still face the problem, feel free to open a TAC case to troubleshoot the issue further. We will be able to get detailed logs and sniffers to debug and find the cause of the issue. Thanks, Jyothi
... View more
03-16-2015
01:21 AM
Hi Marcelo, Please find the answers to your questions below: 1) The real-time collaboration tools and features in CWMS are mostly same as that in Cloud WebEx. However, CWMS has features like behind-the-firewall design, advanced administration and high-availability. 2) There have been many new and changed features with every release of CWMS (1.0, 1.5, 2.0 and 2.5). You can find the details of the same documented in the release notes here: http://www.cisco.com/c/en/us/support/conferencing/webex-meetings-server/products-release-notes-list.html 3) In order to get the migration licenses for CWMS from MP, you will need to contact the Cisco Licensing team. They will be able to validate the contract and provide migration licenses. 4) Document to configure CUCM for CWMS: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/b_planningGuide/b_planningGuide_chapter_0101.html Document to configure audio on CWMS: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Administration_Guide/Administration_Guide_chapter_01111.html#task_4A38FDE60C9C4A56946C0B288B469900 5) There are no configuration changes documented to support CMR. 6) We work on a wide range of issues with CMWS like installation/configuration/upgrade issues, database replication issues, audio quality and so on. Its hard to specifically point the #1 case. Please let me know if any further questions. Thanks, Jyothi
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Created by
Jyothi V
in IP Telephony and Phones
in IP Telephony and Phones
01-19-2014
09:09 PM
01-19-2014
09:09 PM
Hi York, Please check the output of 'show isdn q931' to confirm the layer 1 status is 'Active' and Layer 2 status is 'Multiple Frames Established' Please enable debug as follows when you make a test call: debug voip ccapi inout debug isdn q931 And attach the debug file here. Regards, Jyothi
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11-05-2013
10:57 PM
Hi Sajish For SIP trunk utilization from RTMT, Go to RTMT > Performance > Look for the server that is processing the calls > Cisco SIP > choose the SIP Trunk that you want to monitor > Select the counter that works for you For historical SIP trunk utilization, you can look at your Cisco CDR Reporting and Analysis (CAR) web page: For the SIP Trunk utilization report go to Servicibilty page -> CDR Analysis and Reporting. Go to Device Reports->Trunk->Utilization and generate a report This is available from version 8.5 and is documented here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/delta/delta.html#wp1895233 Hope this helps... Regards, Jyothi
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03-23-2015
Hi Deval, Please find the answers to your questions below: 1.
Customization of audio prompts is not ...
03-22-2015
Ray, We do not have a browser test for any version of CWMS yet. I will
try to discuss this with our ...
03-19-2015
We have created the following videos for CWMS Installation, deployment
and configuration. Please wat...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-1yNm...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-5nNW...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-V0Mm...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-0zMm...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-9rMW...
Created by
Jyothi V
in Collaboration, Voice and Video Videos
03-18-2015
03-18-2015
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-d4MG...
03-18-2015
Hi, Please check the following:1. Please check if you are on supported
hardware and that no co-resid...
03-17-2015
Hi Dennis,Please follow this procedure to change the IP address of your
IRP:http://www.cisco.com/c/e...
03-16-2015
Hi Terry,In a MDC system, the users are not specifically configured to a
DC. The CUCM is configured ...
03-16-2015
Hi Raymond,When a user joins a meeting, the meeting client will be
installed using ActiveX, Java, TF...
03-16-2015
Hi Deval,Please see the summary of tasks for CWMS upgrade in the
document
below:http://www.cisco.com...
Public Statistics
| Date Registered | 10-02-2010 04:04 AM |
| Date Last Visited | 10-09-2017 11:45 AM |
| Total Messages Posted | 34 |
| Total Helpful Votes Received | 99 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 10 | |
| 5 | |
| 5 | |
| 10 |
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