Graceful Shutdown CUCM 7.x

[voipis4me]

Does Cisco or a third-party have a solution to perform a graceful shutdown of a CUCM 7.x appliance?  We have a customer that experiences periodic power failures.  They are running PowerChute, which has an agent for Linux.  Is this software supported on the appliance?  I know us plebes don't have root access, but could I open a TAC case to have the PowerChute agent installed, assuming that it is supported?

[Aaron Harrison · Accepted solution]

Hi

There is a basic UPS integration built into the CCM, see this section of the release notes:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_3/cucm-rel_notes-713.html#wp579941

I've never used it, so can't tell you how many types of UPS it will work with... but wouldn't expect non-APC ones to work, and wouldn’t be surprised if there were only a subset of models that would work.

I'm confident you will not get TAC to install extra software. If you can't use what's built in, then the workaround of having your NMS instigate the shutdown when some conditions are met might be your only option.

Aaron

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