Hi Team,
We are having a new PRI terminated to the voice gateway ISR 4321 and towards the callmanager it is integrated as H323 gateway. Both incoming and outgoing calls to phone is not working.
On router we can find a isdn disconnect reason 63 with message as service/option not available. I tried to check the ccm trace and can see the call reject reason but not having the clarity on the failure. Can someone please advice on same ? Below is the message found and have also attached the CCM trace.
62709862.000 |17:27:26.538 |SdlSig-I |PolicyAndCACRegisterReq |wait |ReservationMgr(1,100,110,1) |SIPCdpc(2,100,82,12143) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 Branch= 0 reg=FG-UC-Region cap=0 loc=0 MRGLPkid= PrecLev=5 bearerlessCall=F VCall=F MMCap=0x1 VCapCount=0 regiState=0 medReq=0 IsEmccD=F EmccDName=SEP0059DC631AB1 rcId= ipMode=0 eoType=0 getPort=F sRTP=F cryptocap=0 tm=16 DTMF(wantRecep=0 provOOB=0 suppMeth=0 Cfg=1 PT=0 reqMed=1) honorCodec=F distMed=F mediaEP=F rsvpQoSType=0 qosFallback=F status=0 sipOfferNeededInd=T hasSDP=FLatentCaps=null videoTrafficClass=1 nonPreemptable=F geolocInfo={geolocPkid=41ffe4b5-1217-3f80-bf06-126ae5961ff7, filterPkid=dfb826a4-740a-464f-d4ef-e70392227c65, geolocVal=, devType=4} CAL={v=-1, m=-1, tDev=F, res=F, devType=0} locPkid=29c5c1c4-8871-4d1e-8394-0b9181e8c54d locName=Hub_None deductBW=F fateShareId=StandAloneCluster:18779166 videoTrafficClass=Desktop lbmCACInfo: retryVideoAsAudio=T overrideRegionBW=F sideACmDeviceType=7 videoReservedKbps=0 cacSpecificInfo.cacPartyState=0
62709862.001 |17:27:26.538 |AppInfo |ReservationMgr::wait_PolicyAndCACRegisterReq, Entries= 1, svcp::ConfidentialAccessLevelPolicy.get() = 0
62709863.000 |17:27:26.538 |SdlSig |PolicyRegisterReq |wait |LPSession(1,100,39,5103) |ReservationMgr(1,100,110,1) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 Branch= 0 geolocInfo={geolocPkid=41ffe4b5-1217-3f80-bf06-126ae5961ff7, filterPkid=dfb826a4-740a-464f-d4ef-e70392227c65, geolocVal=, devType=4} CAL={v=-1, m=-1, tDev=F, res=F, devType=0}
62709863.001 |17:27:26.538 |AppInfo |LPSession -wait_PolicyRegisterReq, ci[18779166]
62709863.002 |17:27:26.538 |AppInfo |LPPolicyManager -getLogicalPartitionPolicy, GeolocInfoA[pkid=be03ed73-aff8-2ebb-c43c-fc1b5a86ca4b, filter=dfb826a4-740a-464f-d4ef-e70392227c65, val=, devType=3]
62709863.003 |17:27:26.538 |AppInfo |LPPolicyManager -getLogicalPartitionPolicy, GeolocInfoB[pkid=41ffe4b5-1217-3f80-bf06-126ae5961ff7, filter=dfb826a4-740a-464f-d4ef-e70392227c65, val=, devType=4]
62709863.004 |17:27:26.538 |AppInfo |GeolocInfo -getGeolocDetailAndFilter
62709863.005 |17:27:26.538 |AppInfo |GeolocInfo -readGeolocationRecord: geolocPkid[be03ed73-aff8-2ebb-c43c-fc1b5a86ca4b], values c[IN], a1[MAHARASHTRA], a2[], a3[ANDHERI], a4[], a5[], a6[], prd[], pod[], sts[GTW]. hno[], hns[], lmk[], loc[], flr[], nam[], pc[400076]
62709863.006 |17:27:26.538 |AppInfo |GeolocFilterInfo -readGeolocationFilterRecord: geolocPkid[dfb826a4-740a-464f-d4ef-e70392227c65], values c[1], a1[1], a2[0], a3[1], a4[0], a5[0], a6[0], prd[0], pod[0], sts[1]. hno[0], hns[0], lmk[0], loc[0], flr[0], nam[0], pc[1]
62709863.007 |17:27:26.538 |AppInfo |GeolocNamValPair -printList: country = IN, A1 = MAHARASHTRA, A3 = ANDHERI, STS = GTW, PC = 400076,
62709863.008 |17:27:26.538 |AppInfo |GeolocInfo -getGeolocDetailAndFilter
62709863.009 |17:27:26.538 |AppInfo |GeolocInfo -readGeolocationRecord: geolocPkid[41ffe4b5-1217-3f80-bf06-126ae5961ff7], values c[IN], a1[MAHARASHTRA], a2[], a3[ANDHERI], a4[], a5[], a6[], prd[], pod[], sts[IPH]. hno[], hns[], lmk[], loc[], flr[], nam[], pc[400076]
62709863.010 |17:27:26.538 |AppInfo |GeolocFilterInfo -readGeolocationFilterRecord: geolocPkid[dfb826a4-740a-464f-d4ef-e70392227c65], values c[1], a1[1], a2[0], a3[1], a4[0], a5[0], a6[0], prd[0], pod[0], sts[1]. hno[0], hns[0], lmk[0], loc[0], flr[0], nam[0], pc[1]
62709863.011 |17:27:26.538 |AppInfo |GeolocNamValPair -printList: country = IN, A1 = MAHARASHTRA, A3 = ANDHERI, STS = IPH, PC = 400076,
62709863.012 |17:27:26.538 |AppInfo |LPPolicyManager -getLogicalPartitionPolicy, devtypeA[Border], devtypeB[Interior]
62709863.013 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy devTypeA[Border], devTypeB[Interior]
62709863.014 |17:27:26.538 |AppInfo |GeolocNamValPair -printList: country = IN, A1 = MAHARASHTRA, A3 = ANDHERI, STS = GTW, PC = 400076,
62709863.015 |17:27:26.538 |AppInfo |GeolocNamValPair -printList: country = IN, A1 = MAHARASHTRA, A3 = ANDHERI, STS = IPH, PC = 400076,
62709863.016 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy A is BORDER
62709863.017 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, srcDevTYpe[Border]
62709863.018 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, inside while
62709863.019 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, found sourceDevType, ptrCurrentRoot[0xf4c5d70]
62709863.020 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, ptrCurrentRoot->child.size[1]
62709863.021 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while iterA, iterAName[country], iterAVal[IN]
62709863.022 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xf4c5d70],
62709863.023 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[country], iter.val[IN]
62709863.024 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, Nam/Val found in tree, ptrCurrentRoot[0xf4f2820], countFound[2]
62709863.025 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while iterA, iterAName[A1], iterAVal[MAHARASHTRA]
62709863.026 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xf4f2820],
62709863.027 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[A1], iter.val[GUJRAT]
62709863.028 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xf4f2820],
62709863.029 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[A1], iter.val[MAHARASHTRA]
62709863.030 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, Nam/Val found in tree, ptrCurrentRoot[0xef823198], countFound[3]
62709863.031 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while iterA, iterAName[A3], iterAVal[ANDHERI]
62709863.032 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xef823198],
62709863.033 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[A3], iter.val[ANDHERI]
62709863.034 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, Nam/Val found in tree, ptrCurrentRoot[0xef831018], countFound[4]
62709863.035 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while iterA, iterAName[STS], iterAVal[GTW]
62709863.036 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xef831018],
62709863.037 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[STS], iter.val[GTW]
62709863.038 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, Nam/Val found in tree, ptrCurrentRoot[0xefb08640], countFound[5]
62709863.039 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while iterA, iterAName[PC], iterAVal[400076]
62709863.040 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, while ptrCurrentRoot[0xefb08640],
62709863.041 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, iter.name[PC], iter.val[400076]
62709863.042 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, Nam/Val found in tree, ptrCurrentRoot[0xef6ac790], countFound[6]
62709863.043 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchSourceTree, countFound[6], traversedStr[Border:country=IN:A1=GUJRAT:A1=MAHARASHTRA:A3=ANDHERI:STS=GTW:PC=400076:]
62709863.044 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy, post first search source tree, ptrSrcLastFound[0xef6ac790], srcDevType[Border], destDevType[Interior]
62709863.045 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy, inside if
62709863.046 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy, while true searching target tree ptrSrcLastFound[0xef6ac790]
62709863.047 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, ptrSourceLastFound[0xef6ac790], devTYpe[Interior]
62709863.048 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, ptrSourceLastFound[0xef6ac790]
62709863.049 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, ptrSourceLastFound[0xef6ac790]
62709863.050 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, name == devType, ptrCurrentRoot[0xef6c12e8]
62709863.051 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, ELSE
62709863.052 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while iterA, iterAName[country], iterAVal[IN]
62709863.053 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while ptrCurrentRoot[0xef6c12e8]
62709863.054 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, iter.name[country], iter.val[IN]
62709863.055 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, Nam/Val found in tree, ptrCurrentRoot[0xef6c48b8], targetCountFound[2]
62709863.056 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while iterA, iterAName[A1], iterAVal[MAHARASHTRA]
62709863.057 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while ptrCurrentRoot[0xef6c48b8]
62709863.058 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, iter.name[A1], iter.val[MAHARASHTRA]
62709863.059 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, Nam/Val found in tree, ptrCurrentRoot[0xef6c6140], targetCountFound[3]
62709863.060 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while iterA, iterAName[A3], iterAVal[ANDHERI]
62709863.061 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, while ptrCurrentRoot[0xef6c6140]
62709863.062 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, iter.name[A3], iter.val[MOTERO]
62709863.063 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, TOKEN Name=[A3], Val=[ANDHERI] not found
62709863.064 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, targetCountFound[3], ptrTargetLastFound[0xef6c6140], traverseStr[Interior:country=IN,A1=MAHARASHTRA,A3=MOTERO,]
62709863.065 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, policy not valid, ptrTargetLast[0xef6c6140], ptrSrcLast[0xef6ac790]
62709863.066 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, inside while, ptrTargetLastFound[0xef6c48b8]
62709863.067 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchTargetTree, inside while a valid policy found[2], count[1]
62709863.068 |17:27:26.538 |AppInfo |LogicalPolicyTree -searchPolicy, retVal[1]
62709863.069 |17:27:26.538 |AppInfo |LPPolicyManager -findLogicalPartitionPolicyUsingVals, POLICY found is [9]
62709863.070 |17:27:26.538 |AppInfo |LPPolicyManager -incLogicalPPerfmon, perfMon[4]
62709863.071 |17:27:26.538 |AppInfo |LPSession -wait_PolicyRegisterReq, sideACI[18779165], ASize[1], sideBCi[18779166], BSize[1], regDevSideA[0]
62709864.000 |17:27:26.538 |SdlSig |PolicyRegisterRes |wait |ReservationMgr(1,100,110,1) |LPSession(1,100,39,5103) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 Branch= 0 CAL={v=-1, m=-1, tDev=F, res=T, devType=0} status=9 controlPid=2,100,82,12143 CdpcPid=2,100,82,12143
62709864.001 |17:27:26.538 |AppInfo |ReservationMgr::wait_PolicyRegisterRes, ci= 18779166
62709865.000 |17:27:26.538 |SdlSig-O |PolicyAndCACRegisterRes |NA RemoteSignal |SIPCdpc(2,100,82,12143) |ReservationMgr(1,100,110,1) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 Branch= 0 Status=9 Status=9 rsvpPol=0 vCall=F e2eRSVPInserted=F eoStatus=0 mediaFailureCause=0 mediaPassThruCapable=T fallbackLocal=F hasSDPMsg=F DevicecontrolPid=2,100,82,12143 DeviceCdpcPid=2,100,82,12143 RSVPAgent: confID =0 ci =0 capCt =0 reg= mtpType =2 agentCt =0 mmCapSet=0 agentAllo =0 RemoAgent=F DevCap=0 ipAddrMode=0 LBMCACReturnInfo: lbmReservedKbps=0 locationIsPhantom=F bwPreemption=F CAL={v=-1, m=-1, tDev=F, res=T, devType=0}
62709866.000 |17:27:26.539 |SdlSig-I |PolicyAndCACUnregisterReq |wait |ReservationMgr(1,100,110,1) |SIPCdpc(2,100,82,12143) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 ClearType=0
62709867.000 |17:27:26.539 |SdlSig |PolicyUnregisterReq |wait |LPSession(1,100,39,5103) |ReservationMgr(1,100,110,1) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:2,L:0,V:0,Z:0,D:0] CI= 18779166
62709867.001 |17:27:26.539 |AppInfo |LPSession -wait_PolicyUnregisterReq, ci[18779166]
62709868.000 |17:27:26.539 |SdlSig |CACUnregisterReq |wait |RSVPSession(1,100,107,5107) |ReservationMgr(1,100,110,1) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0] CI= 18779166 ClearType=0
62709869.000 |17:27:26.539 |SdlSig |CACUnregisterReq |active |LBMInterface(1,100,176,1) |ReservationMgr(1,100,110,1) |1,100,14,2639246.2^10.202.99.10^* |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI= 18779166 ClearType=0
62709869.001 |17:27:26.539 |AppInfo |LBMIF: CI: 18779166 UNREG (NOOP)
62709870.000 |17:27:26.539 |SdlSig-I |CcRejInd |wait |Cc(1,100,220,1) |LineCdpc(2,100,175,14978) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI=18779166 CI.branch=0 c.l=1 c.cid=8 c.cs=0 c.lc=0 c.r=0 CV=-1493172161 rejectType=1 dtmDisconn=F FDataType=0opId=0ssType=0 SsKey=0invokeId=0resultExp=Fbpda=FTransparentData=null CanSupportSIPTandN=true TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name: UnicodeName: pi: 0 mCallerId= mCallerName= mediaCause=0 CAL={v=ffffffff, m=ffffffff, tDev=F, res=F, devType=0} CAL={v=fffffff6, m=ffffffff, tDev=F, res=F, devType=0}
62709871.000 |17:27:26.539 |SdlSig |CcRejInd |tcc_register_party_b |Cdcc(1,100,219,5095) |Cc(1,100,220,1) |1,100,14,2639246.2^10.202.99.10^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] CI=18779166 CI.branch=0 c.l=1 c.cid=8 c.cs=0 c.lc=0 c.r=0 CV=-1493172161 rejectType=1 dtmDisconn=F FDataType=0opId=0ssType=0 SsKey=0invokeId=0resultExp=Fbpda=FTransparentData=null CanSupportSIPTandN=true TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name: UnicodeName: pi: 0 mCallerId= mCallerName= mediaCause=0 CAL={v=ffffffff, m=ffffffff, tDev=F, res=F, devType=0} CAL={v=fffffff6, m=ffffffff, tDev=F, res=F, devType=0}
62709871.001 |17:27:26.539 |AppInfo |processCCMFeatureData: operationIeIdd=0
62709871.002 |17:27:26.539 |AppInfo |Cdcc doGDPRPSTNFailover No GDPR PSTN failover configured for = 90129150
62709871.003 |17:27:26.539 |AppInfo |AAR Data: aaren = 0 daaren = 1 CallingNgbrhood = 1 CalledNgbrhood = 1 dAlternateRouteExternalNumber = 90129150
62709871.004 |17:27:26.539 |AppInfo |Cdcc::CcRejInd: ccRejInd.c.cv = -1493172161
