Hearing Aid Compatible Handsets

[Gordon Ross]

According to the docs at

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps6513/product_data_sheet0900aecd802ff012.html there is a hearing aid compatible handset available for Cisco phones. (Implying, to me, it's an optional extra)

However, it's not listed as an accesory at the bottom of the page.

Yet

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/prod_bulletin0900aecd8025f09b.html says all handsets are hearing aid compatible.

What gives ? Which page is right ?

GTG

[Rob Huffman]

Hi Gordon,

All Cisco 7900 series phones are HAC We have quite a number of Hearing Impaired users

that have used 7900 series quite successfully but on occasion we have used in-line amplifiers

as well.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/access_70.html#wp39194

If you need some further clarification try;

Contact the Cisco Accessibility Team

http://www.cisco.com/web/about/responsibility/accessibility/contact.html

Cheers!

Rob

[Gordon Ross]

Any suggestions for troubleshooting hearing aid/phone problems ? I've got a user who claims their hearing aid isn't working with the Cisco phone (Or is it vice-versa ?)

GTG

[Rob Huffman]

Hey Gordon,

These are, of course, very tricky situations

Can you find out from the user what make/model of Hearing Aid

they are using? And what they mean by not working? Is there

feedback, too loud, too quiet.....if they have any problems with their

home phone etc. etc. you know the drill.

It's possible that there may not be a workable solution in the 7900 series. For one

of our users, a lady with MS, we had to actually purchase a special analog phone

and connect her to a VG to achieve the desired results.

If you let us know some further info hopefully we can help you find something that works.

Cheers!

Rob

[Gordon Ross]

We resolved this: PBHC (Problem between handset and chair)

GTG