Hold Music

[eberrocal2]

I thought this would be an easy thing but it's not working.  I need to have hold music play when an extension puts someone on hold.  I made the selection in Call Manager (User Hold MOH Audio Source and Network Hold MOH Audio Source) however it's not working, nothing is played.  Where do I make this change?  What do I need to check?  Thank you!

[Nithin Eluvathingal]

Have  a  look on  Feature Configuration Guide

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_0101100.html

[eberrocal2]

I figured out what the issue was.  The file I was selecting for User Hold MOH Audio Source was corrupt or missing.  I selected a different file and it works now.

Nithin, thanks for the document.  I'm going to review it.  There's always more to learn!

[VON CLAWSON]

I see you got it working. But, just wanted to add to this. If you are adding an moh file you must add it to all servers. If you select a file and that file is not on the server that the phone is registered to, you will get an error.