how can i reset 7940 & 7960's phones

[kcox]

My company purchased some 7940 and 7960 phones. The phones have user passwords assigned to them that i do not have and want to reset them back to the factory standard. Is there any way that this can be done without the passwords?

Thanks in advance

[mchandak]

resetting the phone to the factory defaults would depend on the firmware the phones are running. are you using SIP or the default CM code of Skinny ??

[kcox]

We are using the factory default firmware.

I am talking about removing all of the settings from within the phone, i.e. Default GW, DNS settings, etc. These settings are under Settings, Network Configuration, restore to factory default.

Thanks again

[jbarcena]

As Mahesh says it depends on the protocol but if you are using skinny you can follow this document:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

[mchandak]

the default password for this should be "**#" when you hit this button the phone should unlock. And once this is done, you can go to Settings --> Default. And this will restore the phone to Factory Defaults.

Check http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_administration_guide_chapter09186a00801ebe73.html#wp1087381

[kcox]

I am following the pdf doc, and once at the date / time screen, typing **#, but it will still not unlock. I go to Settings, Network, Reset to Default and there is a lock (locked) on the seeing.

[jbarcena]

Of what password are you taking about? VoiceMail passoword?

[jbarcena]

Of what password are you talking about? VoiceMail passoword?

[astrohmeier]

Hi,

press the settings button. After that press **# Now enter the network settings menu and it will be unlocked.

Achim

[mchandak]

If the phones are running the newer loads, then u need to hit the settings button first and then "**#". Also, can u check the firmware version on the device ?? Settings ---> Model Information ---> App Load ID.

[kcox]

I will check it today, and try the new recommendation of Settings first and get back to you.

Thanks for all of your help.

[kcox]

Also, I am trying to reset these WITHOUT a Call Manager server on the network.

[mchandak]

doing a reset on the phone does not need the CM to be available.

[jbarcena]

Reset the phone by only pressing the Setting button and then **#**

[jgross]

Hello,

Factory Reset for Cisco 7940G and 7960G

1. Press and hold the # Key through the IP phone power cycle.

2. Press 123456789*0#.

3. Select the option ?No?.

Bye

Jo