How can I tell if an upgrade is progressing on a CTS500?

[msmalley]

I have a CTS 500 that I am trying to upgrade to a matching version on another CTS500.  I have .sbn file on CUCM, restarted tftp, updated the Device defaults and rebooted the CTS. The login page says it upgrading but it takes 20 minutes.  When it is done, unit is on the same firmware. so it really didn't upgrade.  Any ideas?

Thanks for looking,

Mark

[todd.zimmermann]

Have you tried to force an upgrade?  What version is on the older one and which one are you trying to go too?

[nathans]

Make sure that in the Codec's profile on CUCM, under 'Device Information', you have the correct .sbn file name in the, 'Phone Load Name' field.

It will say 'Uploading' on the Phone, TelePresence screen and GUI.