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How did my MRA phone register - Activation Code or UserID/PIN

joe.pinkus
Level 1
Level 1

Our MRA environment consists of both phones registered via Activation Code and phones registered with user credentials.  I want to identify which method was used in order to convert those registering with user credentials to Activation Code.  Is there a way to determine which method the MRA phone used in order to register?

5 Replies 5

From what I know there are no way to determine how a device has authenticated.



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Activation codes offer a straightforward and secure method to onboard remote endpoints for Mobile and Remote Access (MRA). This feature eliminates the requirement for an MRA user to be physically on-premises during their initial phone setup. Instead, remote users can simply plug in their phones, enter the activation code, and begin making calls.

What is your desired outcome for “convert those registering with user credentials to Activation Code?

Is there a way to determine which method the MRA phone used in order to register? No report can display the method it used. See if the “Require Activation Code for Onboarding” checkbox is ticked in the phone export.



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With user credentials our user community 4x yearly must reset the credentials on the phone whereas that user activity is not necessary with Activation Code. Currently we have a mixture and I am trying to migrate all to Activation Code.

Require activation code is unchecked as soon as the device registers using a code, so that cannot be used to track down devices that has registered with a code.

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I appreciate your input, Roger. I assumed the activation code would become invalid, but the check box remains selected.



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