Hello,
I have a scenario where our team has a shared directory number for 24-hour on-call after hour support. CFA is configured for this on-call directory number so that after hours calls get forwarded to the cell number of the assigned on-call engineer. Currently when this phone number is called the caller id of the caller appears as the caller id when calls are received by the assigned engineer's cell phone. We want it so that the caller id of the call forwarding number (on-call number) to appear on the engineer's cell phone when calls are forwarded to it. Doing this will allow our engineers to determine that an incoming call is from our on-call line as opposed to guessing if it is or not.
How can this be configured?
Thank you,
Adil
