How fixe this bug CSCuu01021

[sjagu]

Hello 

i have this bug on my system, one device with 2 extentions modules 7915 resetting multiple time by day.

The CUCM version is 9.1.2.14091-1

The version of 7962 ip phone is  SCCP42.9-4-2SR1-1S

the version of Extention module is  B015-1-0-4-2

Thank

Sylvain JAGU

[Mark Malone]

Hi you will need to upgrade there is no workaround listed

[sjagu]

With device i must upgarde ?

the 7915 or 7962 or CUCM version ?

[Mark Malone]

The phone firmware is what needs to be applied but that fix is only for 7962 and 7975 models not 7915 and as Mohammad stated you will need tac to provide it, its not under general release

[Samuel T Mathai]

Is this issue resolved. I just tried to downgraded phone firmware and monitoring it.

[Manish Gogna]

Hi Samuel,

It is being tracked by the following bug

https://tools.cisco.com/bugsearch/bug/CSCuu49765/?reffering_site=dumpcr

Upgrade to 9.4(2)ES11 or higher firmware version.

Manish

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[stuart.pannell]

I have the same issue running CUCM version 11.0, you need to upgrade the phone firmware

Release 9.4(2)SR2

https://software.cisco.com/download/release.html?mdfid=281346595&flowid=46218&softwareid=282074289&release=9.4(2)SR2&relind=AVAILABLE&rellifecycle=&reltype=latest

[Mohammed al Baqari]

Hi,

The bug fix looks to be ES firmware and needs to open a TAC case in order to get it. I don't think you will find it listed is cisco downloads

[sjagu]

Which device i must upgarde ?

the 7915 or 7962 or CUCM version ?