How to change the language of the CUC IVR propting the the PIN folowed by pound

[amine..dahel]

Hi everybody,

I'm working on CISCO Unity Connection v 10.5 and CUCM v10.5

I have a user trying to access a shared mailbox, but the CUC IVR propmting the username and PIN followed by pound is in French.

I have checked the configuration:

a- On the CUCM: the user locale on the device  in English.

b-On the CUC, the language set for the user and his greetings is English

My question is: How to change the language of the CUC IVR prompting the PIN followed by pound?

Thanks in advance, guys.

[Manish Gogna]

Hi Amine,

Is it happening for only one user? If yes then you can try deleting and readding this user/device on CUCM and Unity Connection.

HTH

Manish

[amine..dahel]

Thank you Manish for the answer.

Actually yes, only users, one recently added, another one who never checked until recently.

I'll delete them and re-add them and see if the issue is resolved.

Can you tell me where can I set the language of the IVR message played when pressing the envelop button on the IP phone or dialing the voicemail pilot?

[Manish Gogna]

If the language selected under User settings and Call handler settings on Unity Connection is English then the only other place i can think of where the language can be specified is under the following :

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Step 1 In Cisco Unity Connection Administration, expand System Settings, then select General Configuration.

Step 2 On the General Configuration page, in the System Default Language list, select the language that Unity Connection uses as the default language for playing system prompts.

Step 3 Select Save.

Step 4 Restart the Voice Processing server role for your changes to take effect.