Showing results for 
Search instead for 
Did you mean: 

How to configure RTMT To send Email Alert Notifications?

CUCM version 6.1.5

Active directly version: exchange server 2010 SP1

I did the following on RTMT

Step 1:  Choose System > Tools > Alert > Config Email Server.

The Mail Server Configuration window displays.

Step 2:   In the Mail Server field, enter the e-mail recipient information. ( i tried once to enter ip of exchange server and another time the exchane sever DNS)  but both faild to fix the problem

Step 3:   In the Port field, enter the port number of the mail server => 25   & Click OK.

then configure alert action where it seems to be sent as clered below in the image but nothing recieved actually?!!


is there is any additional configurations required to be done on the CUCM side or exchange server side?

2 Replies 2

Level 1
Level 1

Is "Mail Relay" allowed on your Exchange Server? If not, allow it. But pay attention! Just allow "Mail Relay" from inside your company.


Cisco Employee
Cisco Employee

Might be hitting this

Also if you have a look at RTMT serviceability logs you would see

ERROR [MailProducer] alertmgr.SendMail - SendMail::sendMsg: got messaging exception= javax.mail.SendFailedException: Sending failed;

  nested exception is:

     class javax.mail.MessagingException: 501 5.1.7 Invalid address

Which means its sending an email with RTMT_Admin however no domain is present


 assign the fully qualified domain name to the servers involved using the
following CLI:
 set network dns primary 
 set network dns secondary 
 set network domain 
Docs for the same

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: