How to identify toll free numbers in CUCM

[sanjaydevan]

Hi 

I am new to this Cisco VOIP system.

My Company has many toll free numbers. I need to know where can I find the toll free number details. I had a request today to alter few settings in them. But I dont know what to do and where to do. 

Eg : 800326xxxx is the number. Request is - When people call in, they have to press 1 for billing and 2 for sales and 3 for enquiry and 4 for voice mail. 

How do I go for it. Where should I start. 

Again As I am new, I really appreciate if someone could explain how to identify these toll free numbers in this cisco system and help me in this request with simple steps and simple english. THanks.

Deva

[afmmanicke]

Usually the toll free number resides at the service provider and they just translate that number into one of your DIDs.   You can either look through documentation or call the service provider to ask which 1800 numbers map to which DIDs.   From there it sounds like you'll need to investigate call handlers in your voicemail system correlated to that DID.